Arturo Pena: Senior Manager - Global Credit & Collections, NBCUniversal

Universal Brand Development 9/2015 - Present Universal Studios & DreamWorks Animation Licensing entities (Domestic & International) Provide support and guidance for growing consumer products licensing division ($150M to $350M) with multiple lines of business. Oversaw the entire royalty reporting, billing, credit granting and collection process across 7 legal entities globally. Partnered with tax and legal departments to ensure tax compliance and risk mitigation. Participated in contract negotiations with sales and legal teams. Engaged and directed IT team to enhance and maintain financial systems. Participated in royalty audit program and helped negotiate settlement of audit findings. Provided subject matter expertise in ERP processes and helped lead implementation of RightsLogic, licensing software. ? Implement process improvements and best practices ? Manage annual global collections of ~$350M for various licensing entities ? Oversee credit granting process for all new licensees and/or contracts ? Create, implement and modify collection strategies for Universal Studios and DreamWorks licensing portfolios ? Prepare, analyze and communicate key metrics to Leadership ? Created Credit Policy for new and existing licensees ? Established Bad-debt reserves policy and responsible for quarterly submission ? Responsible for managing the timely and accurate payment of commissions to 32 international agents ? Support Sales, Legal and Finance globally as well as Participations ? Manage staff of 7 Accounts Receivable & Revenue analysts in California & a separate team of 8 based in Krakow, Poland ? Led Order-to-Cash transition of 5 licensor entities to Amsterdam, Netherlands and Krakow, Poland ? Ongoing maintenance of Master Data, VAT and Foreign Exchange rates in RightsLogic via Administrator access

Disney Consumer Products (DCP), Walt Disney Parks & Resorts (WDPR) & Disney Music Group (DMG) • Collection and Debt Management ? Created, implemented and modified collection strategies for DCP, WDPR and DMG. ? Identified and removed impediments to collect monies due. ? Collaborated with Finance/Accounting, Sales, Business & Legal Affairs to implement or modify collection strategies and manage complex collection issues, settlements, payment plans and contract termination. ? Daily monitoring of developments in the Licensing, Travel and Music industries. ? Coordinated with Credit team, Finance/Accounting and Sales to implement and release credit holds. ? Managed letters of credit for Disney Destinations totaling $50M; responsible for executing LC draws. ? Managed the bankruptcy process for several customers which includes timely filing of proof of claims. artpena54@hotmail.com (818) 439-5023 www.linkedin.com/in/art-pena-6b2ab33 • Dispute Resolution ? Helped design and implement the dispute resolution process to be managed through GetPAID's Dispute Resolution Module (DRM) for Disneyland, Walt Disney World & Disney Consumer Products. ? Maintained and modified the Dispute Owner databases for WDW, DLR & DCP. ? Researched and recommended improvements to internal stakeholders to reduce days to identify or close a dispute. • Performance and Human Resource Management ? Set, monitored and assessed 5 team member's progress against department approved Key Performance Indicators (KPI). ? Incorporated key learnings from Drive workshop to help foster and enhance a team environment of autonomy, empowerment, accountability and trust. ? Provided ongoing support and coaching as needed. ? Compiled necessary information required to implement Performance Improvement plans (PIPs), once in place administered and tracked progress. ? Monthly check-in meetings with team to discuss performance goals. • Reporting & Planning ? Compiled, formatted and distributed month-end summaries to business leaders from Finance/Accounting, Sales, Business/Legal Affairs at DCP, WDPR & DMG. ? Updated and distributed monthly letter of credit report to business leaders at WDPR. ? Prepared and routed Quarterly write-off recommendations for approval; once approved coordinate with Accounting/Finance to remove from open Accounts Receivable. ? On a monthly basis verified and monitored accuracy of Consolidated Accounts Receivable Report (CARR). ? Provided vital input on a quarterly basis to complete bad-debt reserves. ? Part of management team responsible for mapping out various OTC processes for different divisions across The Walt Disney Company and consolidating them under the Center of Excellence (COE) standardizing processes across the company and leveraging best practices

Disney-ABC Domestic Television

ABC Cable Networks Group, Disney Publishing Worldwide, Walt Disney Internet Group and Studio Operations