FINAL APPROACH Careers and Employment in Los Angeles, CA

Full -Time Customer Service Description: The Customer Service Representative will be responsible for managing Specialty and EDI accounts; responsibilities include order processing, allocation, production follow-up. The customer service representative will work closely with internal departments to ensure orders are processed quickly and accurately and will work collectively to troubleshoot when necessary. Education/Experience: • 3-5 years of related professional experience • Must have experience in clothing customer service • College graduate preferred • EDI experience preferred but not required Skills: • Excellent customer-relations skills • Strong analytical problem solving skills • Must possess proactive approach and work well independently • Ability to multitask • Excellent verbal, written and interpersonal communication • Exceptional attention to detail • Ability to work in a fast pace environment • Excellent organization skills • Knowledge of MS Word and Excel • Must be able to work in a team environment . prefer to speak English/Spanish fluently Key Responsibilities: • Order management- from order entry to invoicing • Analyzing open order reports to ensure the accuracy and integrity of orders are maintained • Provide support to sales/Production teams by communicating pending issues and order updates on a regular basis • Understanding of routing guides and customer requirements to minimize chargebacks • Work closely with production to ensure timely delivery of goods