BSR Surf Resort in Waco, TX hosts surfers from around the world from the world’s best and most progressive surfers to first timers. We’re looking for a Director of Surf Experience to help us continue to elevate our guest experience to all our guests and help share our passion for this place.

The Director of Surf Experience is responsible for the guest experience related to surf service and surf operations at BSR. This includes management of the Surf department staff and all operations relating to Surf both in and out of water. The Director of Surf Experience will report directly to the General Manager. The Director of Surf Experience will work closely with the Sales Manager and Hospitality management for executing client services.

Responsibilities include, but not limited to:

- Leadership of Surf guest Experience and service during arrival, departures, including planning ahead of arrival.
- Ensure delivery of exceptional guest experience for all surfers, lodging, and park guests.
- Work directly with clients and guests on the planning, execution and coordination of their Surf experiences at BSR.
- Manages Surf Team and ensures quality coaching and surf instruction.
- Create, implement and maintain surf coaching curriculum and a defined and measurable process for improving guest surfing abilities at all levels.
- Manage the implementation of technology-based teaching tools including video analysis and land-based training programs.
- Respond and resolve guest service-related issues in a timely and effective manner.
- Provide management and oversight on all departments budgets as they relate to both labor and operational expenses.
- Communicate accurately and in a timely manner, matters which pertain to the delivery of Surf Experience and guest service status/readiness to the General Manager.
- Be familiar with all BSR services / features and local attractions/activities to respond to guest inquiries accurately.
- Ensure all Standard Operating Procedures exist and are in practice within the Surf departments at BSR.
- Assist in the development and implementation of processes which enhance system efficiencies and increase productivity while maintaining guest service levels.
- Ordering and inventory control and management.
- Monitor and maintain cleanliness, sanitation and organization of Surf guest and service areas.
- Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
- Prepare any written reports such as end of shift communication or follow ups as needed.
- Protect and guard against abuse or loss of company property.
- Ensure the health, safety, and welfare of visitors and staff.
- Keep Management informed of any accidents or problems involving guests or employees.

REQIUREMENTS:
- At least three years of experience in a surf resort or hospitality setting responsible for leading teams in the areas of guest service and surf.
- Experience as a surf instructor, lifeguard, boatman or other qualified life safety training.
- Demonstrate ability to work independently under pressure; proactive thinker/self-starter.
- Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.
- Demonstrate ability to work with all levels of employees and management, and willingness to give assistance to co-workers.
- Prioritize and organize work assignments, have timely follow up and execution.
- Technologically sound with Microsoft Office and G Suite applications.
- Ability to compute basic mathematical calculations.
- Must be able to maintain a flexible work schedule.
- Exceptional attention to detail
- Excited and enthusiastic outlook on work as it pertains to guests and BSR
- Optimism and energy for the company and its future