Ambry Genetics Corporation is a genetic testing laboratory that provides clinical diagnostics testing services for genetic conditions. We have a highly adaptable, ever changing work environment. You’ll notice right away our employees are passionate about their work and the clock is not their priority. We offer high quality testing and solutions our services are client-tailored. We have an exceptional atmosphere here and our culture is unbeatable! We want to make sure that our employees are taken care of with our outstanding perks and benefits which are competitive salary, medical, dental, vision, 401k, FSA, EAP, educational reimbursement, generous paid time off (PTO) program, flexible scheduling and supplemental benefits, as determined appropriate.

We are currently looking to add an Account Coordinator to our team in Aliso Viejo, CA.

Description:
As an Account Coordinator, you will be responsible for maintaining a large client base of existing customers for Ambry Genetics and serve as a liaison between management and customers to resolve any customer issues.

Responsibilities:
- Grow and maintain client base revenues by presenting new test information, up selling and seeking out new sources of revenue from existing clients.
- Establish positive long-term client relations.
- Educate and train clients, research problems and coordinate solutions between the laboratory and client.
- Work closely with Senior Regional Account Manager and Regional Sales Manager to identify client concerns and assist in the development and implementation of client retention strategies.
- Monitor, evaluate, and report level of client satisfaction and recommend appropriate corrective action as required.
- Maintain knowledge of competitors and their presence in assigned territory.
- Work closely with Internal field support, product managers, and strategic marketing managers to add value to clients.