Company Introduction

The La Jolla Group is a worldwide leader in the action sports apparel business segment with a fast paced, high-energy environment that is continually on the move. With prominent brands such as O’Neill, PSD Underwear, Mountain Khakis, Sol Angeles, and Hang Ten, La Jolla Group has proved to be a builder of great brands, a creator of innovative products, and a master of operational excellence.

Our team enjoys flexibility with a hybrid schedule of in-office and remote work. We offer awesome discounts on our clothing brands, early release Fridays (2:00pm), occasional employer provided lunches, year-round fun events as well as a full benefits package! We believe our employees are our strongest asset and invest in their growth by focusing on developing their strengths.

General Summary

La Jolla Group is seeking a dynamic and experienced Accounts Receivable Representative/Collection Specialist to be a part of a diverse credit and collections team with functionality and responsibility across multiple apparel brands within the action sports/active lifestyle industries.

The Accounts Receivable Representative position is tasked with working productively and efficiently as a member of an established A/R team to maintain, improve and report on all related A/R balances, processes and results. This person will contribute to maintaining excellent relationships with our valued customer base and sales team utilizing all available tools to ensure a strong collection effort and compliance with all A/R department policies with an emphasis on maximizing company profitability and minimizing credit risk.

Essential Job Functions

• Create, analyze and monitor A/R aging to prioritize collection effort.

• Build and maintain positive and professional working relationships across internal departments and with external customers to discuss and resolve any outstanding A/R items.

• Phone and email contact with customers to ensure the timely collection of outstanding receivables.

• Perform regular follow-up review with AR Management to identify areas of concern and opportunity. Communicate findings with management and across departments.

• Investigation and timely resolution of a high volume of customer payment deductions (chargebacks) in a retail/wholesale environment.

• Process customer credit card payments to offset open invoice balances.

• Process credit/debit memo requests in order to bill customers and/or offset open AR items.

• Assist with cash posting in ERP system.

• Support periodic internal and external bank audit activities.

Required Knowledge, Skills, and Abilities

• Ability to analyze and identify potential customer credit risk factors and act appropriately.

• Knowledge of basic accounting principles is a plus.

• Experience with investigating and resolving a high volume of customer deductions in a retail/wholesale environment.

• Whole problem solver. Suggest and support solutions to solve root cause problems. Strong analytical skills.

• Strong written, oral and facilitation skills.

• Tactful communication to facilitate the resolution of AR balances and discrepancies; Conveys information in understandable terms at all levels of the organization.

• Experience working with a bank factor is a plus.

• Full Circle ERP experience is a plus.

• Strong Microsoft Office Word, Excel and Outlook skills.

Required Education and Experience

• 2 years' experience in all aspects of Credit, Collections and Accounts Receivable.

*Please note that this is a "Flexible Remote" position. This position will require the employee to work 1 day per month in the Irvine, Ca office.

Physical Requirements

Seeing: Must be able to see well enough to read reports.

Hearing: Must be able to hear well enough to communicate with customers, vendors and employees.

Climbing/Stooping/Kneeling: Must be able to stoop or kneel to pick up products.

Lifting/Pulling/Pushing: Must be able to lift up to 10 pounds.

Fingering/Grasping/Feeling: Must be able to type and use technical sources.

La Jolla Group provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. La Jolla Group takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate when such behavior is reported.

Note: The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.