We are currently seeking a Client Ambassador who will report to the Store Director.

YOUR OPPORTUNITY

The Client Ambassador significantly contributes to the store sales, by demonstrating capacity to autonomously generate at least a third of her/his sales turnover through clienteling actions. S/He demonstrates strong capacity to retain clients (locals and glocals). S/He acts as a point of reference and field mentor in support of newcomers and colleagues with less seniority. S/He leads by example in terms of brand behaviors with clients and colleagues.

HOW YOU WILL CONTRIBUTE
A BUSINESS DEVELOPER
Achieve sales targets, quantitative and qualitative goals and KPIs with a focus on locals and returning clients
Constantly develop clients’ database through Luce app with a significant share of VIC and VVIC
Develop individual sales through OTO appointments and clienteling actions
Deal with and report all situations regarding client requests and complaints to the Management Team
Provide high quality feedback regarding clients to the Management Team
Keep informed on business environment, fashion trends and fashion related events across the country and share with colleagues
Closely work with stock team to ensure product availability and meet client requests
Provide feedback to Store Management and Merchandising Team regarding assortment and best/slow sellers to maximize sales opportunities
A BRAND PROMOTER (CLIENTS)
Ensure seamless execution of the omnichannel client journey
Present Balenciaga universe and signature, by giving details on collections and inspirations with a storytelling approach, when needed
Give tailor-made advice, listening clients’ expectations and answering requests
Build client portfolio and constantly improve segmentation
Engage all clients on product and brand values to develop a long-term relationship
Constantly liaise with VIC and VVIC clients to keep them engaged and build long-term relationship
Propose ad-hoc clienteling initiatives to Store Management to retain VIC and VVIC   
Execute with expertise both product presentation guidelines and clienteling attention
Follow the guidelines provided by HQs regarding the client journey and loyalty program
Maintain display and organization of all areas respecting the visual merchandising standards
A TEAM PLAYER
Consistently provide the highest level of professionalism and expertise in all behaviors including communication and teamwork
Work with all internal and external stakeholders, with a service-oriented, collaborative, available and versatile approach
Facilitate teamwork in all situations by assisting colleagues to provide client experience and achieve goals
Act as a point of reference of the department/store by welcoming newcomers and mentoring colleagues with less seniority
Support Store Management Team with field coaching of other team members on all OCJ and operational fundamentals
Participate in achieving sustainability goals
A PROCESS SUPPORTER
Process client transactions at the cash desk (in-store and distant sales, M-xstore)
Promote and execute omnichannel services in store
Receive and process store deliveries
Prepare and organize deliveries and shipments to clients
Execute and follow up of all processes related to Retail Excellence without supervision (front, back of house and team)
Contribute to front and back of house operations (stock control and inventories)
Able to transfer her/his knowledge of company procedures and processes to colleagues
WHO YOU ARE
Relevant previous sales experience with a minimum of 3 years
Good digital and IT skills, including MS Office
Product sensitivity and a strong market and fashion trends knowledge
Good general culture level
Good listening ability
Adaptability, reactivity, natural curiosity, authenticity
Ability to multitask and handle the pressure of a busy day
Willingness to learn and improve
Ability to maintain a positive work environment while respecting brand values and behaviors
WHY WORK WITH US?
 
This is an exciting opportunity to join Balenciaga’s Sawgrass Mills team as a Client Ambassador who will drive the business and contribute to the brand philosophy. We invite you to become part of a team that offers possibilities to learn and grow. Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.
DIVERSITY COMMITMENT
 
Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms; race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, disability, protected veteran status, or other characteristics protected by applicable law, enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for and it is part of our interview process to discuss with you how to excel in our company.
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