09/21/2023
BALENCIAGA Retail Manager ItalyBalenciaga - Regular
Milano - ItalyAbout us

Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968. Cristóbal Balenciaga had a reputation as a couturier of uncompromising standards and was referred to as "the master of us all" by Christian Dior and as “The Couturier of the Couturiers” by Gabrielle Chanel. The ultra-modern shapes were trademarks of the house.

While the brand’s identity is firmly rooted in its highly conceptual prêt-à-porter collections, its leather goods, footwear, and accessories experience worldwide success as well. Among the archetypal products of the House are its handbag collections. A new focus on the development of Balenciaga ready-to-wear collections for men was quickly established as highly successful.

Since October 2015, Demna has designed both men’s and women’s collections as the artistic director.

The Balenciaga House, part of the Kering group since 2001, is one of the most influential names in fashion.

BALENCIAGA Italy Retail Manager
We are currently seeking a Italy Retail Manager who will be part of the EMEA region.
Your opportunity
Italy Retail Manager oversees the retail network across Italy (free-standing stores, shop in shop stores and outlets). S/He will be in charge of ensuring the profitability of the network in line with the brand's commercial strategy and guidelines. S/He will be responsible for adhering to the brand's image and DNA and for guaranteeing excellence in terms of the welcome and the service we offer our customers.
How you will contribute
BUSINESS LEADER
Understand and constantly monitor local business environment including market trends and competition
Maximise sales results and KPIs within the network, in line with the brand's targets
Analyse sales data (customers, products, footfall, etc.) and define action plans accordingly
Ensure profitability of the network in line with the brand’s strategy
Maximize omnichannel business
TALENT LEADER AND DEVELOPER
Create and maintain a positive work environment, consistent with brand’s values
Interact with Retail Managers, Store Managers, store teams and stakeholders to establish effective and strong relationships
Provide management and guidance for Retail Managers and Store Managers on a regular basis
Recruit, engage and develop store teams
BUSINESS DEVELOPER
Lead and coordinate with the departments involved the new openings, the renovation and refurbishment of stores
Define constantly opportunities for growth and execute actions accordingly
Liaise with Finance and Leadership Team to identify potential locations (shop in shop, freestanding stores, outlets) for future expansion
PROCESS MANAGER
Ensure that all the processes are in compliance with legal, safety, security, sustainability, HR guidelines
Ensure the perfect implementation of global retail guidelines and projects related to the back of the house, front of house and customer experience
Ensure adherence to the brand image of the stores following the global visual merchandising guidelines
Supervise inventories in collaboration with Operations Team and HQs
Ensure omnichannel processes are in line with HQ guidelines
BRAND PROMOTER (CLIENTS)
Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externally
Develop client centric mindset and client's loyalty and retention from beginners to VICs
Ensure Balenciaga signature and client experience are executed and consistent over time
Partner with Marketing & Client Engagement Team to plan clienteling initiatives with specific focus on local clients (in-store events, clienteling campaigns)
Who you are
Able to prioritize task execution based on business needs
A person with rigor, sense of organization and multi-tasking management
A professional with strong problem-solving skills
Available, adaptable, with sense of service
Able to maintain a positive work environment while respecting brand values and behaviours
A person with business acumen
A professional with persuasion skills, negotiation skills
A person who can speak Italian fluently, French would be considered a plus
Why work with us?
This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.
Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Diversity Commitment
Balenciaga is committed to ensuring that your professional development thrives within the House and the Kering group. We empower leaders to create, build and sustain highly engaged and performant teams. We guide every employee to reach their full potential in a stimulating environment.
Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, religion, culture, disability, class, sexual orientation and more- enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select talent based on competencies and in alignment with our brand values. Setting people up for success is what we live for. It is part of our interview process to discuss with you what success looks like in this role.
Balenciaga will offer an accessible experience for all applicants, including Disabled people. If you require any support or have specific accommodation requirements during the recruitment process, contact us at asktorecruiters@balenciaga.com .Please note that this inbox will only be monitored for accessibility accommodations.
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