Helly Hansen, a leading manufacturer of high performance outdoor clothing, is seeking an experienced Customer Service Representative to deliver superior service to our customers and sales team from our Auburn U.S. headquarters.

We provide a friendly, casual environment, competitive compensation, a generous product discount, and a full benefits package (fully-paid medical, dental, and vision for employees plus partially-paid premiums for dependents life and long-term disability insurance 401(k) with employer match).

This Customer Service Rep. will support our outdoor line (www.hellyhansen.com). Preferred hours are Monday through Friday, 7:00 am - 4:00 pm or 7:30 am - 4:30 pm, but some flexibility on start and end times is possible.

Specific responsibilities will include:
- Process orders submitted through fax, phone, email or EDI as requested by dealers and sales reps within specified timeline
- Answer inquiries from consumers and dealers regarding status of orders, warranties, product information, and inventory status includes recommending suitable products and upselling
- Follow up on various order issues, including returns, chargebacks, delivery issues and exceptions
- Work with sales reps to ensure timely deliveries and provide assistance regarding their accounts
- Assist with special projects as needed (special promotions, mailings, trade show preparation, etc.)

The successful candidate will have:
- An enthusiastic, positive attitude and dedication to building strong customer relationships
- A minimum of 2 years of customer service or retail experience
- Computer proficiency (Microsoft Word, Excel, email, and databases)
- Excellent communication skills
- Excellent time management and organizational skills and detail orientation
- The ability to prioritize work and follow tasks through to completion
- Sporting goods industry experience is an asset
- Bilingualism (English/French) is a plus

Please submit your resume and pay requirements through Malakye.

Helly Hansen is an Equal Opportunity Employer.