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Reporting to the Talent Operations Manager, the Talent Operations Coordinator (TOC) supports the full employee lifecycle from onboarding through off-boarding. The TOC provides balanced execution support to the Talent team, across allNorth American entities. Your role will serve as the operational backbone of the Talent team, ensuring an excellentemployee experience for approximately 8,000 employees.
Areas that play to your strengths
All the responsibilities we'll trust you with:
Process relocations through the vendor portal and manage exceptions
Ensure premium onboarding experience from day 1 by conducting new hire onboarding calls
Own new hire compliance by completing I-9s and auditing of new hire paperwork
Manage voluntary termination process.
Submit IT separation requests and partner with IT on employee equipment returns.
Submit HR separation forms with final pay details.
Draft and send exit emails to separating employees with required state documents
Manage unemployment claims via the vendor portal.
Provide additional compliance support to the business, including state-required posters, handouts, reporting, follow-up, and communications.
Support Compensation with minimum wage updates
Create confirmation letters for off-cycle pay adjustments and in-role promotions.
Create repayment and recoupment letters as needed.
Submit LOAs, separations, title/manager/organizational changes as requested.
Ensure digital personnel files are complete; push updated documents for signature via 3rd party platform.
Assist in answering questions and issues within Zendesk related to IT, Payroll, and Benefits.
Level 1 Talent systems questions and issues (ECM, My Wings, and Amplify)
Create SAP reports as requested (ad hoc from TBPs, COEs)
Submit COBRA subsidies
Complete Qualified Medical Support Notices
Review and approve life event changes and support open enrollment
Support LOA management by collecting and submitting Leave of Absence documents to Third Party Administrator, tracking Workers' Compensation Light Duty Agreements, and supporting ADA requests
Assist Talent Business Partners with LOA Interactive and Return to Work processes
Host on-site training events
Partner with COEs on Talent Playbook updates and communications
Process Tuition Assistance reimbursements
Support New Leader Assimilation trainings
Provide coaching on tools & talent resources (Amplify, ECM)