Liquid Graphics is a premier creative production company where design, craftsmanship, and execution meet at the highest level. We partner with some of the most respected brands to bring bold ideas to life through apparel, print, and custom manufacturing—without compromise.

What sets us apart is our people. We believe great work comes from talented teams who are empowered, challenged, and supported. At Liquid Graphics, you’ll work alongside industry experts, cutting-edge technology, and a culture that values accountability, collaboration, and continuous improvement. We move fast, think strategically, and take pride in delivering exceptional results—every time.

If you’re driven by quality, energized by innovation, and want to grow with a company that’s building something special, Liquid Graphics is the place to do your best work.

The Customer Account Manager is responsible for managing client relationships and ensuring the successful execution of decorated apparel orders from concept through delivery. This role serves as the primary liaison between clients and internal teams, overseeing all aspects of the order process—including order entry, artwork approvals, production coordination, and shipping logistics.

The ideal candidate thrives in a fast-paced, high-volume environment and has experience managing retail, web store, and tour merchandise programs. Strong communication, organizational, and problem-solving skills are essential.

This position will be included in a quarterly bonus program based on volume achievement.

Key Responsibilities

• Serve as the main point of contact for assigned client accounts.
• Support onboarding of new clients, including reviewing brand guidelines, product needs, and workflow expectations.
• Manage all phases of client orders, including purchase orders, artwork approvals, sample process and timelines, production timelines, and shipment coordination.
• Identify opportunities to upsell or expand existing client programs based on sales trends, upcoming tours, or retail cycles.
• Collaborate with internal teams (sales, art, production, outsourcing and shipping) to ensure accurate and timely order execution.
• Monitor production timelines and proactively address potential delays.
• Maintain accurate and up-to-date client and order information within the order management system.
• Communicate production updates, inventory details, and shipping confirmations to clients in a timely manner.
• Ensure order accuracy, garment specifications, on-time delivery, and overall quality meet client expectations.
• Additional Responsibilities
• Coordinate with outsourced vendors when needed (dye, wash, relabel, heat transfer, embroidery) to manage production timelines, quality standards, and delivery expectations.
• Support client programs across retail, web store, and tour merchandise channels.
• Identify opportunities to streamline processes, improve efficiency, and enhance the client experience.
• Resolve production and shipping issues in collaboration with internal teams and vendors.
• Participate in internal meetings related to timelines, workflow, and project planning.
• Participate and lead meetings with the customer.
• Oversee multiple accounts simultaneously while maintaining accuracy, professionalism, and attention to detail.

Qualifications

Education:

• High school diploma or equivalent required.

Experience:

• Minimum 2 years of experience in account management, customer service, or production coordination—preferably within screen printing, apparel manufacturing, or a related field.

Skills and Competencies:

• Strong understanding of screen printing and apparel decoration processes.
• Excellent organizational skills with high attention to detail.
• Ability to manage multiple projects under tight deadlines.
• Exceptional written and verbal communication skills.
• Strong follow-through and accountability in meeting deadlines and client expectations.
• Proficiency in Microsoft Office, Google Workspace, and order management systems (FDM4 experience a plus).
• Positive, proactive, and team-oriented approach.

Work Environment:

• Fast-paced production and office setting requiring frequent cross-department communication.
• Must be comfortable managing high-volume workloads and shifting priorities.
• On-site position during standard business hours; occasional extended hours during peak operation periods.
• Physical Requirements
• Ability to remain seated or standing for extended periods.
• Occasional lifting of boxes or sample garments (up to 25 lbs).

Please submit resume through Malakye.com