Customer Engagement Specialist
johnnie-O
Los Angeles, CA, 90025
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JOHNNIE-O WINGMAN/WOMAN: CUSTOMER ENGAGEMENT SPECIALIST
We believe that our brand is only as happy and healthy as its customers! Therefore the Customer Engagement Specialist plays a critical role in the success of the entire company. The perfect Customer Engagement Specialist is an advocate for our customer, striving to deliver superior service and to create a fantastic experience. We want someone who is ready to take on a variety of responsibilities while simultaneously executing at a high level. Success in this role has historically led to promotions to other roles within the organization.
Roles & Responsibilities:
*Primary role will be to be the johnnie-O Wingman
*Serve as the front line, on-call resource for multi-channel customer base via phone, email and in-person
*Quickly and thoroughly solve problems for all customer transactions that do not go 100% as planned
*Data entry including, entering and adjusting orders, issuing invoices/credits, locating orders/invoices
*Support the Operations/Marketing/Ecommerce/Sales teams on special projects
*Support johnnie-O events and other activities as needed
We believe that our brand is only as happy and healthy as its customers! Therefore the Customer Engagement Specialist plays a critical role in the success of the entire company. The perfect Customer Engagement Specialist is an advocate for our customer, striving to deliver superior service and to create a fantastic experience. We want someone who is ready to take on a variety of responsibilities while simultaneously executing at a high level. Success in this role has historically led to promotions to other roles within the organization.
Roles & Responsibilities:
*Primary role will be to be the johnnie-O Wingman
*Serve as the front line, on-call resource for multi-channel customer base via phone, email and in-person
*Quickly and thoroughly solve problems for all customer transactions that do not go 100% as planned
*Data entry including, entering and adjusting orders, issuing invoices/credits, locating orders/invoices
*Support the Operations/Marketing/Ecommerce/Sales teams on special projects
*Support johnnie-O events and other activities as needed