Step into the heart of our Direct-to-Consumer (DTC) Ecommerce operations as a Customer Experience Representative, where you'll be the vital connector linking our customers with impeccable service regarding product inquiries, orders, and post-purchase support, including shipping and returns. You'll also collaborate closely with our third-party logistics partner and internal Ecommerce team to keep a pulse on inventory, product arrivals, and continuously build product knowledge. In this multifaceted role, you'll interact with various teams within Carve Designs, showcasing your adaptability and readiness to tackle the fluctuating demands of the business. Enjoy the flexibility of a fully remote position, empowering you to balance your professional and personal life effectively. 

Key Skills: 

• Strong understanding of work order processing, DTC processing, and Customer Relationship Management (CRM) tools 
• Proven experience in high volume customer service – phone, chat, email 
• Ability to problem solve, master attention to detail, and diffuse customer conflict 
• Effective communication and interpersonal abilities 
• Ability to work in a team environment, give and receive honest and direct feedback 
• Work closely with CS and Shipping Teams to create collaborative and efficient work processes 
• Provide clear status and needs to CS manager 
• Provide feedback on the efficiency of the customer service process to CS manager 
• Analyze information and execute instructions properly 

Job Requirements: 

• 2 years of experience in a high-volume customer service environment 
• Experience with NetSuite, Shopify, Gorgias, Lexer, and Microsoft Office  
• Knowledge of the apparel industry, outdoor industry focused a plus 
• Reliable environment to work remote in a quiet setting during business hours 
• Must be available fully during business hours and scheduled shifts 
• Comfortable working in a fast-paced environment while maintaining attention to detail 
• Must have great follow up skills via e-mail, phone, chat 

What’s in it for you: 

• Exclusive Company Perks: Delight in perks like access to our product range and a supportive family-oriented workplace 
• Competitive Compensation 
• Personal & Professional Development: Embark on a professional journey of growth and knowledge that will contribute to your understanding of the consumer in today's world 
• Work-Life Harmony: Benefit from flexible working options, including remote work, and a vacation policy that honors your personal time 

How to Apply: To apply, email your resume through Malakye. 

Additional information: This is a part-time seasonal position from February - July 2025, starting at appx. 20 hrs/week.