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Rhythm is in search of a Customer Service Assistant to join the team in Irvine, CA.
ABOUT RHYTHM //
The Rhythm brand stems from a counter-culture reaction to mainstream & competitive short board surfing and is more aligned with grass roots, alternative and creative style surfing and is much more about the pure experience of the surfing lifestyle rather than the performance.Drawing on influences from art, music and surf - past, present and future.Rhythm speaks to creative self-expressionists who yearn for new frontiers off the well-worn path and individuals with a shared dream of creating a livelihood doing what they love.
Rhythm is a lifestyle apparel brand that is primarily distributed throughout the action sports market and boutique retailers in the USA. We are a young, successful Australian brand currently servicing the USA with strong directional product, sales results and a growing market share.
POSITION SUMMARY //
We are looking to hire a part-time Customer Service Assistant to provide administrative support to both the Customer Service and Sales teams. The position will start out part-time in our Irvine office, with the potential of becoming full time in the future. The ideal candidate will have 2 years of previous experience in a customer service /sales position, excellent communication skills and a team-player work ethic.
RESPONSIBILITIES & DUTIES //
• Manage daily incoming customer service inquiries via phone or email
• Coordinate customer invoicing
• Create inventory and sales reports / analysis to management
• Provide enthusiastic, timely and proactive service to customers, including retail partners, and sales reps
• Take ownership of the customer experiences
• Create sales orders and ability to up-sell other products, while servicing customers
• Processing replacement orders for damaged/defective goods
• Issuing return authorization numbers to accounts for defective and non-defective goods
• Answering warranty questions and providing guidance on claims
• Issuing call tags with UPS on a case by case basis
• Tracking shipments and providing tracking information to customers
• Reviews credit hold accounts and works closely with A/R to ensure on-time payments
• Process credit memos when appropriate
• Pulling samples for sales representatives and/or retailers
• Administrative duties (filing, copying, etc)
ABOUT RHYTHM //
The Rhythm brand stems from a counter-culture reaction to mainstream & competitive short board surfing and is more aligned with grass roots, alternative and creative style surfing and is much more about the pure experience of the surfing lifestyle rather than the performance.Drawing on influences from art, music and surf - past, present and future.Rhythm speaks to creative self-expressionists who yearn for new frontiers off the well-worn path and individuals with a shared dream of creating a livelihood doing what they love.
Rhythm is a lifestyle apparel brand that is primarily distributed throughout the action sports market and boutique retailers in the USA. We are a young, successful Australian brand currently servicing the USA with strong directional product, sales results and a growing market share.
POSITION SUMMARY //
We are looking to hire a part-time Customer Service Assistant to provide administrative support to both the Customer Service and Sales teams. The position will start out part-time in our Irvine office, with the potential of becoming full time in the future. The ideal candidate will have 2 years of previous experience in a customer service /sales position, excellent communication skills and a team-player work ethic.
RESPONSIBILITIES & DUTIES //
• Manage daily incoming customer service inquiries via phone or email
• Coordinate customer invoicing
• Create inventory and sales reports / analysis to management
• Provide enthusiastic, timely and proactive service to customers, including retail partners, and sales reps
• Take ownership of the customer experiences
• Create sales orders and ability to up-sell other products, while servicing customers
• Processing replacement orders for damaged/defective goods
• Issuing return authorization numbers to accounts for defective and non-defective goods
• Answering warranty questions and providing guidance on claims
• Issuing call tags with UPS on a case by case basis
• Tracking shipments and providing tracking information to customers
• Reviews credit hold accounts and works closely with A/R to ensure on-time payments
• Process credit memos when appropriate
• Pulling samples for sales representatives and/or retailers
• Administrative duties (filing, copying, etc)