Wahoo Fitness is looking to add a Customer Service Coordinator to its team in Atlanta, GA.

** Please be sure to include a cover letter and resume with your application. Incomplete applications will not be considered. **

Responsibilities:
• Interface with customers, either via email, chat or phone to quickly, efficiently and completely RESOLVE customer service issues
• Use our customer service management system, Zendesk, to log and manage customer service interactions
• Resolves issues by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Manage (own) all incoming and outgoing customer returns, warranties and replacements
• Test all returns and determine appropriate action
• Maintain database of product issues for ongoing analysis by engineering
• Coordinate shipments of defective products to manufacturers for testing and/or credit
• Manage (own) in-house spare / refurbished parts inventory
• Communicate the status of customer returns (received, tested, replaced, cancelled)