Pink Dolphin Clothing is seeking organized and personable Customer Service Manager responsible for multi-channel and multi-brand customer support as well as office support to work from our Van Nuys, Calif. office.

Starting salary is 35k+ Depending on experience.

Key Responsibilities:

Customer Service
• Assist sales team and online manager in handling basic questions regarding products, services and other company elements for multiple brands.
• Analyze and assess flagged orders and suspicious transactions for fraud prevention.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Manage customer support for social media platforms by fielding basic questions and work with marketing team to create relevant content.

Showroom
• Maintain and merchandise showroom to showcase upcoming releases.
• Oversee and track promotional gifting acting as a liaison between the recipient and warehouse.

Office Support

• Provide support answering phones, directing calls, taking complete messages.
• Assist management with ordering supplies, daily office activities and/or special projects.
• General light office maintenance as required to maintain a professional atmosphere.

Maintain Records
• Track and analyze all customer support activity keeping accurate written records/notes of any correspondence; frauds, claims, exchanges, etc.
• Prepares product or service reports by collecting and analyzing customer information.