Customer Service Representative - Regional
Amer Sports
Ogden, UT, 84201
Closed - No longer accepting applications
Premium
See who posted the job
Premium
Competitive Insights
Premium
Check your commute time
POSITION TITLE: Customer Service Representative
REPORTS TO: Customer Service Supervisor
BUSINESS AREA/ COMPANY/ DEPARTMENT: Regional Accounts
LOCATION: Ogden, UT
GRADE: 2
ESSENTIAL DUTIES & RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily:
• Responsible for servicing and maintaining existing accounts.
• Work with clients via telephone, in person and e-mail.
• Enter orders accurately and proficiently.
• Monitor existing orders to ensure timely delivery.
• Respond to inquiries from dealers and consumers.
• Maximize potential sales opportunities with customers on the phone.
• Possess strong conflict resolution skills.
• Process dealer, sample/demo, warranty and special sales orders.
• Complete related records, reports and documentation in a timely fashion.
• Provide training and assistance for new and seasonal hires.
• Disseminate technical information and provide product knowledge for multiple product lines.
• Position carries the responsibility of working independently and making decisions that will benefit the overall business operation.
• Perform miscellaneous projects as required
SUPERVISORY RESPONSIBILITIES:
None
REQUIRED EDUCATION & EXPERIENCE:
High school diploma required. Bachelor’s degree preferred. 2 years related experience in a customer service environment.
OTHER QUALIFICATIONS, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must have ability to multi-task and prioritize work flow
• Strong interpersonal skills and the ability to empathize with clients
• Strong attention to detail and organization skills
• Knowledge of sporting goods industry desirable
• Strong Microsoft Office skills
PHYSICAL DEMANDS & WORKING ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit, stand and walk. The employee must occasionally kneel, stoop, crouch, twist and lift up to 25 pounds, with or without accommodations.
Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
EOE/M/F/D/V
REPORTS TO: Customer Service Supervisor
BUSINESS AREA/ COMPANY/ DEPARTMENT: Regional Accounts
LOCATION: Ogden, UT
GRADE: 2
ESSENTIAL DUTIES & RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily:
• Responsible for servicing and maintaining existing accounts.
• Work with clients via telephone, in person and e-mail.
• Enter orders accurately and proficiently.
• Monitor existing orders to ensure timely delivery.
• Respond to inquiries from dealers and consumers.
• Maximize potential sales opportunities with customers on the phone.
• Possess strong conflict resolution skills.
• Process dealer, sample/demo, warranty and special sales orders.
• Complete related records, reports and documentation in a timely fashion.
• Provide training and assistance for new and seasonal hires.
• Disseminate technical information and provide product knowledge for multiple product lines.
• Position carries the responsibility of working independently and making decisions that will benefit the overall business operation.
• Perform miscellaneous projects as required
SUPERVISORY RESPONSIBILITIES:
None
REQUIRED EDUCATION & EXPERIENCE:
High school diploma required. Bachelor’s degree preferred. 2 years related experience in a customer service environment.
OTHER QUALIFICATIONS, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must have ability to multi-task and prioritize work flow
• Strong interpersonal skills and the ability to empathize with clients
• Strong attention to detail and organization skills
• Knowledge of sporting goods industry desirable
• Strong Microsoft Office skills
PHYSICAL DEMANDS & WORKING ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit, stand and walk. The employee must occasionally kneel, stoop, crouch, twist and lift up to 25 pounds, with or without accommodations.
Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
EOE/M/F/D/V