About Fjallraven

In the 1950’s, Åke Nordin decided the backpacks of the time were unsatisfactory and took matters into his own hands by building a backpack with a wooden frame. Åke’s innovation quickly caught on and in 1960 Fjällräven became the first to commercially make and distribute framed backpacks.

From the small town of Örnsköldsvik, Fjällräven has now expanded to every corner in the world. The fundamental ideas remain the same provide functional, durable, and timeless equipment to make the outdoors more enjoyable for all. We continue to find smart, innovative solutions to make every adventure an unforgettable one.

Job Description:

Fjallraven USA is looking for a Dealer Services Representative to join the team at the North American headquarters in Louisville, CO.

The Dealer Services Representative will work to fulfill all responsibilities related to incoming orders/inquiries and managing outgoing orders in a timely and professional manner. Attention to accuracy, organization, and strong verbal/written communication skills between departments and customers are necessary to help grow the brand.

Responsibilities:
- Order entry and management with ERP system (Microsoft AX) within assigned accounts and territories
- Coverage of dealer services phone lines during business hours 8 am - 5 pm M-F
- Responding to customer and rep inquiries and requests via phone and email in a timely and professional manner
- Facilitating communication between departments, including shipping, sales, and finance
- Developing relationships and personal knowledge within assigned customer groups, sales reps, and territories
- Ability and willingness to learn about company products, programs, and mission