Stokehouse, the parent company to Vissla, Amuse Society and Sisstrevolution, is looking for a motivated and energetic E-Commerce Customer Service Rep. This person will provide service and assistance to our customers over the phone or via email. As a representative of the company, you will ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Experience in action sports apparel a major plus.

Duties and Responsibilities:

•                   Handle all inbound customer service inquiries across all Stokehouse brands: Vissla, Sisstrevolution and Amuse Society.

•                   Act as the primary liaison for all customers to ensure that issues, concerns, and/or questions are resolved both promptly and thoroughly.

•                   Assist customers via phone, email and social media.

•                   Handle customer concerns in the best interest of both the customer and the company.

•                   Be proactive in checking that all order processing systems are running smoothly and communicate any issues with the team.

•                   Direct non-customer related inquiries to the appropriate department.

•                   Communicate with the warehouse to ensure that all orders are being processed and shipped in a timely manner.

•                   Process all returns and credits.

•                   Handle warranty issues for apparel and wetsuits.

•                   Continuously evaluate and identify opportunities to drive process improvement that positively impacts the customer’s experience.

•                   Go above and beyond to consistently exceed the company and customer’s expectations.

•                   Be knowledgeable about the product (fit, styles, features) in order to be able to make recommendations to customers and answer any product related questions.

•                   Additional duties as assigned

Job Requirements:

•                   1-2 years of experience in e-commerce customer service (apparel industry a plus)

•                   Excellent attention to detail, including high-level grammar and spelling skills

•                   Exceptional phone, email, and chat etiquette

•                   Self-motivated team player with positive attitude

•                   Strong organizational, communication and multi-tasking skills

•                   Motivation and passion for helping others

•                   Proficiency in Microsoft Office programs (Outlook, Excel, Word, etc.)

Benefits:

•                   Medical

•                   Dental

•                   Vision

•                   401(K) with company match

•                   Holiday pay in addition to vacation pay

•                   Clothing Allowance

•                   Employee Discount