eComm Project Coordinator - THE NORTH FACE
The North Face
Burlington, VT, 05401
Closed - No longer accepting applications
Premium
See who posted the job
Premium
Competitive Insights
Premium
Check your commute time
We’re looking for an outstanding e-Commerce Project Coordinator to join our VF and The North Face team in Stabio, Switzerland.
You may ask “Just who is VF?”. Well, we are the global company behind some of the world’s leading lifestyle brands. Household names such as Vans, Timberland, The North Face, Napapijri, and many others.
As one of the largest apparel providers in the world, we are passionate about finding great people to join our extended family.
Let’s talk about The North Face!
The North Face is the premier exploration company in the world. We spark curiosity. We dare to disrupt. We create communities. And we lead with integrity. We are a community of explorers and are constantly looking for new ideas, places and people to connect with.
Let’s talk about the role!
As the eCommerce Project Coordinator you will support the business in enhancing the experience on our websites and releasing new features on The North Face websites. You will also help to shape the customer experience overall and optimize the site performance.
The objectives of the role are to run constant end to end testing on our websites, support projects delivery and ensure enhancements to the digital platform are executed and released as by expectations, supporting day-to-day eCommerce activities and operations.
This role requires a broad spectrum of skills including: an understanding of the technology used to power e-Commerce sites from an operational perspective; consumer focus; passion for the digital world; basic knowledge of E-Commerce UX; problem solving; strong communication skills in order to gather, prioritize and communicate requirements; strong relationship management skills.
We expect that our e-Commerce Project Coordinator will deliver unbeatable results whilst also fulfilling the following aspects of the role:
Regularly run end to end testing on The North Face websites to check proper working of existing features, spot areas of improvement, ensure our customers can have the best experience possible on our digital platform;
Support improvements to the current websites and identify areas of strength/weaknesses;
Coordinate specific phases of project launches, working in team with the E-Com Project Manager;
Contribute to gather requirements for specific projects from other e-Commerce team members, aiming at improving customer experience on The North Face websites;
Supporting validation / testing of digital platform developments on behalf of the brand before project launches or new releases
Reporting overall updates and progress back to the business by creating documentation if needed
Being a reference point for end to end testing within the e-Commerce Customer Experience team
Acting as a conduit between the e-Commerce team and multiple business units (including Central Digital, Technology, Retail, Customer Service, Logistics & DC/Supply Chain) to define strategic solutions to enhance website performance and meet the business objectives.
Managing existing third-party vendors where needed.
Supporting e-Com operations where needed.
How you’ll make a difference…
You have a Bachelor's Degree in Business Management or equivalent combination of education and experience will be considered.
You have 2-3 years of E-commerce mono-brand experience is required.
You have consumer eye
You have UX and multi-channel experience
You have all around experience and understanding of E-Commerce systems, processes and customer experience / expectations.
You have experience in requirements gathering for platform developments.
You are used to working within a business trading across multiple countries.
You’re enthusiastic, curious and proactive
You love working in team
What’s in it for you?
Most companies like to say they offer a competitive salary, an amazing bonus/benefit and pension scheme as well as staff discounts (btw we offer 50%!). We also do this, only quite different. Because it’s not just our products which set us apart from others. It’s our people and we believe they deserve to be nurtured and looked after.
That’s why, on top of the usual benefits, we offer much more:
Career ownership, enabling you to build your knowledge and experience across different brands and even different countries.
A supportive feedback-based culture where respect and integrity guide us in what we do.
Tailored training. From a thorough induction to ongoing online and face-to-face training, we are committed to helping you grow, both professionally and personally.
An inclusive environment where people of diverse backgrounds, lifestyles and nationalities love working together.
On site gym offering health and well-being initiatives.
Subsidised canteen as well as break out areas offering complimentary hot drinks.
Free to Be, Inclusion & Diversity
As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.
Please submit your application in English.
R-20230607-0008
You may ask “Just who is VF?”. Well, we are the global company behind some of the world’s leading lifestyle brands. Household names such as Vans, Timberland, The North Face, Napapijri, and many others.
As one of the largest apparel providers in the world, we are passionate about finding great people to join our extended family.
Let’s talk about The North Face!
The North Face is the premier exploration company in the world. We spark curiosity. We dare to disrupt. We create communities. And we lead with integrity. We are a community of explorers and are constantly looking for new ideas, places and people to connect with.
Let’s talk about the role!
As the eCommerce Project Coordinator you will support the business in enhancing the experience on our websites and releasing new features on The North Face websites. You will also help to shape the customer experience overall and optimize the site performance.
The objectives of the role are to run constant end to end testing on our websites, support projects delivery and ensure enhancements to the digital platform are executed and released as by expectations, supporting day-to-day eCommerce activities and operations.
This role requires a broad spectrum of skills including: an understanding of the technology used to power e-Commerce sites from an operational perspective; consumer focus; passion for the digital world; basic knowledge of E-Commerce UX; problem solving; strong communication skills in order to gather, prioritize and communicate requirements; strong relationship management skills.
We expect that our e-Commerce Project Coordinator will deliver unbeatable results whilst also fulfilling the following aspects of the role:
Regularly run end to end testing on The North Face websites to check proper working of existing features, spot areas of improvement, ensure our customers can have the best experience possible on our digital platform;
Support improvements to the current websites and identify areas of strength/weaknesses;
Coordinate specific phases of project launches, working in team with the E-Com Project Manager;
Contribute to gather requirements for specific projects from other e-Commerce team members, aiming at improving customer experience on The North Face websites;
Supporting validation / testing of digital platform developments on behalf of the brand before project launches or new releases
Reporting overall updates and progress back to the business by creating documentation if needed
Being a reference point for end to end testing within the e-Commerce Customer Experience team
Acting as a conduit between the e-Commerce team and multiple business units (including Central Digital, Technology, Retail, Customer Service, Logistics & DC/Supply Chain) to define strategic solutions to enhance website performance and meet the business objectives.
Managing existing third-party vendors where needed.
Supporting e-Com operations where needed.
How you’ll make a difference…
You have a Bachelor's Degree in Business Management or equivalent combination of education and experience will be considered.
You have 2-3 years of E-commerce mono-brand experience is required.
You have consumer eye
You have UX and multi-channel experience
You have all around experience and understanding of E-Commerce systems, processes and customer experience / expectations.
You have experience in requirements gathering for platform developments.
You are used to working within a business trading across multiple countries.
You’re enthusiastic, curious and proactive
You love working in team
What’s in it for you?
Most companies like to say they offer a competitive salary, an amazing bonus/benefit and pension scheme as well as staff discounts (btw we offer 50%!). We also do this, only quite different. Because it’s not just our products which set us apart from others. It’s our people and we believe they deserve to be nurtured and looked after.
That’s why, on top of the usual benefits, we offer much more:
Career ownership, enabling you to build your knowledge and experience across different brands and even different countries.
A supportive feedback-based culture where respect and integrity guide us in what we do.
Tailored training. From a thorough induction to ongoing online and face-to-face training, we are committed to helping you grow, both professionally and personally.
An inclusive environment where people of diverse backgrounds, lifestyles and nationalities love working together.
On site gym offering health and well-being initiatives.
Subsidised canteen as well as break out areas offering complimentary hot drinks.
Free to Be, Inclusion & Diversity
As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.
Please submit your application in English.
R-20230607-0008