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prAna is a Sanskrit word meaning life force. We are climbers, yogis, adventurers, travelers, and artists. Our clothing is born from the experience.
When we make clothing, we simply do it the best way we know how. Whatever we do, we do it with all our hearts, and the clothes we use need to be able to keep up. Performance is a given. Perfect fit, function, and inspired design is what we strive for in every piece we create. We want to make clothes that are special and make us feel good on the inside. There is a little bit of magic in what you choose to wear. When you feel good, you spread positive energy around you.
General Summary
Customer Experience Representative is responsible for providing the highest level of customer support and promoting prAna products and brand identity. The goal is to turn every customer into a loyal and lifelong prAna supporter. This will be accomplished by becoming experts in the product and systems that are provided. Reports directly to Customer Experience Manager.
• Customer Sales and Service: Ecom, Influencer & Wholesale
- Answer all incoming customer calls. Responsible for researching and resolving all customer inquiries and complaints to ensure customer retention and satisfaction.
- Help consumers adjust information regarding their orders and account. This includes providing product information and suggestions.
- Provide returns and warranty information as needed.
- Maintain constant communication with customer through email, Live Chat and phone conversations.
- Upload and adjust online orders. Ensure fulfillment by following up on order turnaround and back orders.
- Update and charge credit card info as needed.
- Support warranty and returns manager in processing credits and exchange orders.
- Participate in training and team building exercises developed by Management.
• Other Responsibilities:
- Support Influencer program manager with data entry and customer database management.
- Qualify new applicants for program customer base.
- Travel may be required for tradeshows to build customer base.
- Help promote and communicate Influencer special offers.
- Support receptionist with front desk coverage help, when needed.
Minimum Job Qualifications
- HS Diploma or equivalent
- Good computer, data entry skills
- Outstanding verbal and written skills
- Successful in working in a team-oriented environment.
- Minimal to some industry or apparel related experience.
- Retail experience preferred.
Physical Requirements
- Must be able to sit for extended periods of time.
- Must be able to stand for extended periods of time.
- Ability to look at a computer screen for extended periods of time.
- Ability to maintain a professional demeanor within a flexible work environment.
Employee Conduct:
It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.
What We Offer:
A casual and balanced working environment with “gong time” and a weekly yoga class
A growing, dynamic company that encourages creativity, critical thinking, and personal development. We are an equal opportunity employer.
Please submit your resume and cover letter through Malakye.
No phone calls please.
When we make clothing, we simply do it the best way we know how. Whatever we do, we do it with all our hearts, and the clothes we use need to be able to keep up. Performance is a given. Perfect fit, function, and inspired design is what we strive for in every piece we create. We want to make clothes that are special and make us feel good on the inside. There is a little bit of magic in what you choose to wear. When you feel good, you spread positive energy around you.
General Summary
Customer Experience Representative is responsible for providing the highest level of customer support and promoting prAna products and brand identity. The goal is to turn every customer into a loyal and lifelong prAna supporter. This will be accomplished by becoming experts in the product and systems that are provided. Reports directly to Customer Experience Manager.
• Customer Sales and Service: Ecom, Influencer & Wholesale
- Answer all incoming customer calls. Responsible for researching and resolving all customer inquiries and complaints to ensure customer retention and satisfaction.
- Help consumers adjust information regarding their orders and account. This includes providing product information and suggestions.
- Provide returns and warranty information as needed.
- Maintain constant communication with customer through email, Live Chat and phone conversations.
- Upload and adjust online orders. Ensure fulfillment by following up on order turnaround and back orders.
- Update and charge credit card info as needed.
- Support warranty and returns manager in processing credits and exchange orders.
- Participate in training and team building exercises developed by Management.
• Other Responsibilities:
- Support Influencer program manager with data entry and customer database management.
- Qualify new applicants for program customer base.
- Travel may be required for tradeshows to build customer base.
- Help promote and communicate Influencer special offers.
- Support receptionist with front desk coverage help, when needed.
Minimum Job Qualifications
- HS Diploma or equivalent
- Good computer, data entry skills
- Outstanding verbal and written skills
- Successful in working in a team-oriented environment.
- Minimal to some industry or apparel related experience.
- Retail experience preferred.
Physical Requirements
- Must be able to sit for extended periods of time.
- Must be able to stand for extended periods of time.
- Ability to look at a computer screen for extended periods of time.
- Ability to maintain a professional demeanor within a flexible work environment.
Employee Conduct:
It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.
What We Offer:
A casual and balanced working environment with “gong time” and a weekly yoga class
A growing, dynamic company that encourages creativity, critical thinking, and personal development. We are an equal opportunity employer.
Please submit your resume and cover letter through Malakye.
No phone calls please.