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FIRENZE, 75, FR (On-site)

Full-time | Merchandising

About the job

Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values. 
Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear. 
Discover more about Gucci at www.gucci.com. 

To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador" the philosophy and the culture of the Brand. 
Key Accountabilities  
Serve customers accordingly with Gucci selling ceremony 

Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage 

Guarantee cross and up-selling for all product categories 

Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products

Build and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease 

Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones 

Ensure the achievement of individual and Store goals, enhancing and developing the business 

Foster open and constructive communication with team members, being always collaborative and proposing effective solutions 

Contribute to manage the visual display of the products in accordance with Gucci visual standards 

Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures 

Ensure the products replenishment and physical inventory of merchandise 

Follow Company grooming, accordingly with Gucci standards and policies 

Key Requirements 
Proven experience in a similar role within fashion retail companies 

Proven ability to drive and exceed individual and store result 

Deep passion for fashion and luxury 

Excellent commercial awareness and customers attitude 

High flexibility and ability to adapt to different customers 

Team-player mentality 

Strong communication skills 

Ability to work in a fast moving and dynamic environment 

Luxury product knowledge 

Fluent in Italian and English 

View Company Profile
1501 Lincoln Blvd.#1014 Venice, CA. 90291