For more than 50 years, Cannondale has been a leading innovator in the cycling world. As more riders of all ages and abilities get on the roads, trails, and streets than ever before, we're here to do the best work of our lives to push the greatest human-powered machine into the future each and every day. We're committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. Fueled by a free-thinking, always-game, got-your-back mentality, we ditched the rulebook and set forward on a path to make iconic bikes that simply work better. We look forward to the ride with you.
You will be working at our European Headquarters in Woudenberg, the Netherlands. Within Cannondale you will be working alongside colleagues who have an aspiration for sports and health. Colleagues with whom you can explore the beautiful surrounding nature and bike trails during one of the many lunch rides. Or mix it up and go for a workout in our own fitness area, taking a shower afterwards in our beautiful shower facilities. It wont take you long to adjust to our beautiful campus, the coolest cycling hub in the Netherlands! Not already living in the Netherlands? No problem, we will help you move to the Netherlands and offer you a great relocation package!
As an Inside SalesRepresentative, you will be the ambassador of the Cannondale brand! Being our B2B ambassador means that you will deliver the best support to our dealers. In your role as Inside SalesRepresentative at Cannondale, you can expect a broad variety of questions about our bikes, products and services and deliver a high level of service to the dealers in your portfolio.
About your job
Be reachable, approachable and provide prompt response times.
Provide top-notch customer service.
Handle incoming and outgoing communication for customers and consumers through various communication channels and platforms, such as phone calls and email.
Achieve and maintain indicated communication service levels.
Maintain the customer database and process customer and order related administration.
Assist in the achievement of all commercial targets and communicate current offers and maximize sales opportunities.
Assist in translation and proofreading of all language specific communication materials.
Taking orders, processing returns using various communication channels and platforms.
Other duties as may be assigned throughout the year.
Contribute to the success of Cannondale by leading or assisting with other projects and tasks as assigned.
Your experience
Have graduated a post-secondary education.
2+ years of relevant work experience in a customer service-related environment.
Speak German on a (near-)native level and fluent English.
Have experience in B2B sales is a plus.
Familiar with Microsoft Office and CRM environment.
Have knowledge of bikes as a product and accessories is an advantage.
Strong service, organizational, decision-making and problem-solving skills.
Strong customer centric focus.
Strong interpersonal skills and ability to work across cultures and functions.
Strong communication, presentation and relationship-building skills.
A passion for bikes!!
Sounds like you?
Become a part of the Cannondale Team!Along with a competitive salary and benefits package, we offer you a challenging role at an international company with a strong brand. If you have an aspiration to work with a great cycling brand and an extremely dedicated and passionate team, please get in touch!
Dont meet every single requirement? At Cannondale we are dedicated to building a diverse, inclusive, and authentic workplace, so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
WE ARE A CYCLE FRIENDLY EMPLOYER
The cycle-friendly employer certification scheme was developed to establish a European standard for cycle friendly companies. The certification is intended to help European companies to improve the situation for employees that cycle to work. As an acknowledgement for our effort we received the certificate cycle-friendly employer.
Together we Ride: Diversity, Equity, Inclusion & Belonging at Cannondale
At Cannondale, we are on a mission to ensure all members of the cycling community feel that they belong. Our commitment to celebrating individuality and differences extends beyond our diverse line up of bikes to our workplace culture, where we recognize and embrace the strengths and viewpoints of each team member, regardless of their background or identity. We are thankful for the feedback and perspectives that challenge us to create more inclusivity in this space and hold us accountable to making meaningful progress.
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