We're looking for someone who has experience working with Walmart Link on the brand end of the business. If you have that experience and want to join a great group of people, please read on.

Pair of Thieves is a basics brand that takes pride in creating high-quality, freshly designed, multi-functional products that get you “Ready for Everything.” Simply put, Pair of Thieves makes the most comfortable and best performing underwear, socks, and undershirts on the planet. Our products can be found nationwide at major retailers, high-end boutiques, department stores, and online (pairofthieves.com).

Job Summary:

As Pair of Thieves continues to grow, we are looking to add a Wholesale Support Coordinator in our Operations department. Our ideal candidate is a customer-focused, detail-oriented, team player who is excited about joining a growing brand while providing exceptional customer service support to a group of designated key accounts. In this role, you will communicate with key customers and external partners to verify order and tracking information, assist with ordering and/or shipping issues, maintain accurate account records, and respond to customer inquiries in a timely fashion.

Responsibilities:
• Provide exceptional and proactive customer service for assigned group of wholesale accounts. This includes, but is not limited to, the following tasks:
- work with sales agencies to receive customer purchase orders on time
- input sales orders into the ERP, manually or via EDI, and issuing order confirmations to customers
- allocate and drop pick tickets to 3 PL distribution center.
- monitor open order reports to ensure all orders are shipping on time
-review sell through reports and check in with customers to see if they need to backfill stock with an AO order.
- Invoice orders after shipment occurs
- Process returns and credit memos.
• Analyze vendor compliance manuals, communicate VAS and customer shipping requirements to internal teams and external vendors to ensure shipments are done accurately and no chargebacks are incurred.
• Assist with onboarding of new wholesale accounts.
• Help with creation of sales tools-catalog audits, order forms, and price lists
• Coordinate samples for sales team and account photography
• Back up Ecommerce Customer Service when needed
• Assist Operations and Sales teams with trade shows, events, and other tasks and projects as needed.

Requirements:
• Bachelor’s degree preferred and/or equivalent working experience
• Working knowledge of SAP/ERP; Full Circle experience a plus
• MUST have experience with Wal-Mart Retail Link
• Competency in Microsoft Office applications, particularly Excel - moderate to expert level
• Robust critical thinking and problem resolution skills
• Team player with results-oriented mindset who proactively works with other people to ensure customer needs are met
• Highly organized with the ability to prioritize multiple tasks
• Willingness to dig-in and continually learn new things and build new skills
• Bilingual a plus but not required
• Positive attitude to contribute to a fun but hard-working company culture