Customer Service Representative – Warranty & Civil Servant Program

Orange 21 North America Inc., a developer and distributor of premium eyewear products for Spy, O’Neill, Melodies by MJB and Margaritaville is seeking a highly motivated, Customer Service Representative - Warranty & Civil Servant Program . This position reports to the Customer Service Manager and is based at our Carlsbad, California headquarters.

Duties to perform but not limited to:

Position Summary:

• Answering consumer calls regarding warranty, product and dealer information.
• Distributing return authorization numbers and making sure that the customer understands our policies.
• Answers consumer e-mails.
• Civil Servant program- answering consumer calls and emails regarding program and product information.
• Helps the department out with miscellaneous tasks and assists in special projects upon request.
• Backup for receptionist

Qualifications:

-- 2+ years prior customer service experience
-- Must possess excellent data entry skills
-- Exceptional verbal and written communication skills
-- Working knowledge of Word, Excel and Outlook
-- Experience with Great Plains software a plus
-- Ability to handle multiple projects and work in an autonomous environment with minimal direction or supervision
-- Ability to prioritize daily, weekly and monthly workload

Please submit your resume with salary/pay history through Malakye.com or to: jobs@O21NA.com.

No Phone Calls Please

Available benefits include Health, Dental, Vision, LTD, 401K, FSA, paid holiday, vacation and sick time.