

IT Desktop Support Technician
Monster Energy Company
Corona, CA, 92877
Closed - No longer accepting applications
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Based in Corona, California, Monster Beverage
Corporation is a leading marketer and distributor of
energy drinks and alternative beverages. The
company markets and distributes Monster Energy®
brand energy drinks, Monster Energy Extra Strength
Nitrous Technology® brand energy drinks, Java
Monster® brand non-carbonated coffee + energy
drinks, X-Presso Monster® brand non carbonated
espresso energy drinks, M-3™superconcentrated
energy drinks, Monster Rehab™ non-carbonated
rehydration energy drinks, Worx Energy® shots, and
Peace Tea® iced teas, as well as Hansen’s® natural
sodas, apple juice and juice blends, multi-vitamin
juices, Junior Juice® beverages, Blue Sky®
beverages, Hubert’s® Lemonades, Vidration® vitamin
enhanced waters, and PRE® Probiotic drinks.
The Desktop Support Specialist will be responsible for
maintaining end user enterprise workstation systems
provide second level support to helpdesk desk
personnel and to resolve daily issues that arise.
He/she must have experience with Windows operating
systems, Microsoft Office applications, and hardware
troubleshooting in a corporate network environment
Responsibilities:
• Responsible for installation and maintenance of
desktop and laptop systems, including operating
systems, application installations, upgrades and
repairs
• Documentation of all Add Move and Change
processes
• Ensures safety and privacy of business networks
and data
• Responsible for detailed tracking of assets
• Log all Help Desk interactions
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent
attention
BasicRequirements:
• 3 + years supporting end users in a corporate
environment
• 3 + years supporting a Microsoft end user
systems (Windows7, Windows XP)
• 3 + years supporting Microsoft Applications
(Office 2003, 2007, 2010)
• Intermediate knowledge of IP networking and
network components
• Excellent problem-solving skills, a self-starting
attitude with strong communication skills
• Must be service oriented and reliable, providing
consistent follow-through
• Must be able to prioritize tasks, manage time and
multi-task in a high paced environment
Key Competencies:
• Oral and written communication skills
• Customer service orientation
• Problem analysis
• Problem-solving
• Adaptability
• Planning and organizing
• Attention to detail
PreferredRequirements:
Bachelor’s Degree in Information Systems,
Business, Communications or related field
HP business systems knowledge a plus
We offer a comprehensive compensation and benefits
package which includes a competitive salary
company-paid medical, dental, vision, long-term
disability and life insurance coverage 401(k) with
company match generous employee discounts a
casual but driven work environment and the ability to
make a real difference as a key contributor to our
growth.
Monster Energy Company is an affirmative action and
equal opportunity employer.
Corporation is a leading marketer and distributor of
energy drinks and alternative beverages. The
company markets and distributes Monster Energy®
brand energy drinks, Monster Energy Extra Strength
Nitrous Technology® brand energy drinks, Java
Monster® brand non-carbonated coffee + energy
drinks, X-Presso Monster® brand non carbonated
espresso energy drinks, M-3™superconcentrated
energy drinks, Monster Rehab™ non-carbonated
rehydration energy drinks, Worx Energy® shots, and
Peace Tea® iced teas, as well as Hansen’s® natural
sodas, apple juice and juice blends, multi-vitamin
juices, Junior Juice® beverages, Blue Sky®
beverages, Hubert’s® Lemonades, Vidration® vitamin
enhanced waters, and PRE® Probiotic drinks.
The Desktop Support Specialist will be responsible for
maintaining end user enterprise workstation systems
provide second level support to helpdesk desk
personnel and to resolve daily issues that arise.
He/she must have experience with Windows operating
systems, Microsoft Office applications, and hardware
troubleshooting in a corporate network environment
Responsibilities:
• Responsible for installation and maintenance of
desktop and laptop systems, including operating
systems, application installations, upgrades and
repairs
• Documentation of all Add Move and Change
processes
• Ensures safety and privacy of business networks
and data
• Responsible for detailed tracking of assets
• Log all Help Desk interactions
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent
attention
BasicRequirements:
• 3 + years supporting end users in a corporate
environment
• 3 + years supporting a Microsoft end user
systems (Windows7, Windows XP)
• 3 + years supporting Microsoft Applications
(Office 2003, 2007, 2010)
• Intermediate knowledge of IP networking and
network components
• Excellent problem-solving skills, a self-starting
attitude with strong communication skills
• Must be service oriented and reliable, providing
consistent follow-through
• Must be able to prioritize tasks, manage time and
multi-task in a high paced environment
Key Competencies:
• Oral and written communication skills
• Customer service orientation
• Problem analysis
• Problem-solving
• Adaptability
• Planning and organizing
• Attention to detail
PreferredRequirements:
Bachelor’s Degree in Information Systems,
Business, Communications or related field
HP business systems knowledge a plus
We offer a comprehensive compensation and benefits
package which includes a competitive salary
company-paid medical, dental, vision, long-term
disability and life insurance coverage 401(k) with
company match generous employee discounts a
casual but driven work environment and the ability to
make a real difference as a key contributor to our
growth.
Monster Energy Company is an affirmative action and
equal opportunity employer.