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evo is a leading multi-channel retail brand that addresses the lifestyle and sporting needs for the urban, action sports enthusiast. The evo brand strives to uniquely balance commerce, cause, culture and community by effectively collaborating, connecting and integrating elements of urban culture, community, art, music and sports in the action sports industry. Through its uniquely culled product assortment presented online and in its flagship store in Seattle’s Fremont neighborhood, the brand delivers a customer experience that is soulful, yet energetic, built on a high-energy, high-fun, highly motivated employee culture in a way that resonates favorably with customers who are passionate about action sports. “evo” is an experience – a “show me” vs. a “tell me” brand, and invites and builds a loyal community of employees, customers, business partners and other organizations at large to enjoy all aspects of the action sports lifestyle – regardless of level, frequency, or activity.
Job Summary
evo’s Outbound Operations Manager partners with and supports the Distribution Center Manager in strategic as well as day to day direction of the DC, with a focus on the Outbound Production Area. The Outbound Operations Manager will lead continued development of Outbound operations including labor planning and scheduling, supervision, process development, performance metrics, proper utilization of space, equipment and supplies, as well as the overall quality, safety and security of the operation.
The Outbound Operations Manager directly leads an Operations Supervisor and a team of Leads who are responsible for directing the daily production tasks, as well as employee training, scheduling, and development. The position has direct and frequent working relationships with other operational areas of the distribution center, as well as the Customer Care, Marketing, Retail, Technology, Accounting and Human Resource teams. In addition, the Outbound Operations Manager is accountable for achieving company objectives, productivity, and cost control goals within the Outbound operations.
Responsibilities
Strategic Operations Management
-Develop and manage initiatives for the Outbound Production Area designed to increase efficiency, safety, productivity, and employee morale.
-Support Supply Chain Management in strategic planning and initiatives which will impact multiple DC production areas.
-Develop and implement individual and departmental performance metrics and related programs.
Budget & Finance
-Assist in developing and maintaining the operational budget as needed.
-Track and monitor expenses and reconcile with budget on a consistent basis per Department operating procedures.
Labor Management
-Guides and directs the Operations Supervisor in the development of team work schedules and assignments to ensure efficient operation.
-Apply sound communication and motivational techniques in supervising and coaching employees, and coach Operations Supervisor in same.
-Guides and directs Operations Supervisor in the administration of associate performance evaluations.
Operations
-Researches inefficiencies in problem areas and makes recommendations in methods, procedures, or systems, to improve productivity & quality.
-Disseminates relevant information to Outbound team on a daily basis.
-Lead project teams tasked to create, revise, document, and implement standard work processes.
-Coach Outbound Leadership team in ensuring adherence to standard work processes; develop and execute validation processes to promote this effort.
-Development, training, and management of Outbound Team.
-Create tools and processes for use in daily tracking and reporting of individual and departmental performance metrics.
-Ensure quality standards are being met and adhered to with regard to Outbound procedures.
-Other duties as required.
Documentation / Reporting
-Reporting of relevant metrics to DC Manager.
-Reporting of relevant information to appropriate departments.
Safety, Sanitation, Security
-Review department operations daily to ensure that the work area and DC are neat and well organized and that damage to product, equipment, and the facility is prevented.
-Ensure that all safety procedures and policies are followed.
-Operate in compliance with OSHA and State L&I standards.
Qualifications
Education:
-Bachelor’s Degree OR 5 years operating and supervisory experience in direct to consumer fulfillment and customer service or related fields.
Experience:
-4-5 years warehouse Management or supervisory experience in similar size/volume facility.
Knowledge/Skills:
-Demonstrated skills in leadership, organization, communication, and problem solving.
-Solid understanding of all aspects of customer service, warehousing, and distribution center management as well as the ability to recognize cost saving and revenue generating opportunities.
-Excellent interpersonal skills especially when dealing with conflict and interdepartmental communication. Innovative, business savvy, thrives in a fast paced, deadline oriented environment while handling multiple projects simultaneously.
-Ability to proactively identify opportunities, and establish and implement process improvement plans, prepare and present proposals, reports, etc to vested parties, and be able to quickly learn business processes and systems.
-Demonstrated success in the hiring and retention of high performing employees, building energetic and motivated teams that are the result of commitment to the professional and personal development of employees through ongoing coaching, feedback, encouragement and support.
-PC proficiency and strong knowledge of Excel and other Microsoft Office applications are required.
-Must possess and demonstrate strong analytical and mathematical skills, and attention to detail.
-Embraces and lives our values: The Great 8!
Please apply on our website: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=59951&clientkey=8ED21AD1D132701C14F6EE4163B389E0
evo is an equal opportunity employer. We believe the participation of individuals of diverse ages, races, religions, cultures, abilities and personalities will add to personal development and organizational success. All employees and potential employees will be recruited, selected, trained, and promoted without regard to sex, sexual orientation, race, religion, marital or military status, age, national origin, color, the presence of any mental, physical, or sensory disability, genetic information, gender identity, political ideology , or any other basis prohibited by law.
Job Summary
evo’s Outbound Operations Manager partners with and supports the Distribution Center Manager in strategic as well as day to day direction of the DC, with a focus on the Outbound Production Area. The Outbound Operations Manager will lead continued development of Outbound operations including labor planning and scheduling, supervision, process development, performance metrics, proper utilization of space, equipment and supplies, as well as the overall quality, safety and security of the operation.
The Outbound Operations Manager directly leads an Operations Supervisor and a team of Leads who are responsible for directing the daily production tasks, as well as employee training, scheduling, and development. The position has direct and frequent working relationships with other operational areas of the distribution center, as well as the Customer Care, Marketing, Retail, Technology, Accounting and Human Resource teams. In addition, the Outbound Operations Manager is accountable for achieving company objectives, productivity, and cost control goals within the Outbound operations.
Responsibilities
Strategic Operations Management
-Develop and manage initiatives for the Outbound Production Area designed to increase efficiency, safety, productivity, and employee morale.
-Support Supply Chain Management in strategic planning and initiatives which will impact multiple DC production areas.
-Develop and implement individual and departmental performance metrics and related programs.
Budget & Finance
-Assist in developing and maintaining the operational budget as needed.
-Track and monitor expenses and reconcile with budget on a consistent basis per Department operating procedures.
Labor Management
-Guides and directs the Operations Supervisor in the development of team work schedules and assignments to ensure efficient operation.
-Apply sound communication and motivational techniques in supervising and coaching employees, and coach Operations Supervisor in same.
-Guides and directs Operations Supervisor in the administration of associate performance evaluations.
Operations
-Researches inefficiencies in problem areas and makes recommendations in methods, procedures, or systems, to improve productivity & quality.
-Disseminates relevant information to Outbound team on a daily basis.
-Lead project teams tasked to create, revise, document, and implement standard work processes.
-Coach Outbound Leadership team in ensuring adherence to standard work processes; develop and execute validation processes to promote this effort.
-Development, training, and management of Outbound Team.
-Create tools and processes for use in daily tracking and reporting of individual and departmental performance metrics.
-Ensure quality standards are being met and adhered to with regard to Outbound procedures.
-Other duties as required.
Documentation / Reporting
-Reporting of relevant metrics to DC Manager.
-Reporting of relevant information to appropriate departments.
Safety, Sanitation, Security
-Review department operations daily to ensure that the work area and DC are neat and well organized and that damage to product, equipment, and the facility is prevented.
-Ensure that all safety procedures and policies are followed.
-Operate in compliance with OSHA and State L&I standards.
Qualifications
Education:
-Bachelor’s Degree OR 5 years operating and supervisory experience in direct to consumer fulfillment and customer service or related fields.
Experience:
-4-5 years warehouse Management or supervisory experience in similar size/volume facility.
Knowledge/Skills:
-Demonstrated skills in leadership, organization, communication, and problem solving.
-Solid understanding of all aspects of customer service, warehousing, and distribution center management as well as the ability to recognize cost saving and revenue generating opportunities.
-Excellent interpersonal skills especially when dealing with conflict and interdepartmental communication. Innovative, business savvy, thrives in a fast paced, deadline oriented environment while handling multiple projects simultaneously.
-Ability to proactively identify opportunities, and establish and implement process improvement plans, prepare and present proposals, reports, etc to vested parties, and be able to quickly learn business processes and systems.
-Demonstrated success in the hiring and retention of high performing employees, building energetic and motivated teams that are the result of commitment to the professional and personal development of employees through ongoing coaching, feedback, encouragement and support.
-PC proficiency and strong knowledge of Excel and other Microsoft Office applications are required.
-Must possess and demonstrate strong analytical and mathematical skills, and attention to detail.
-Embraces and lives our values: The Great 8!
Please apply on our website: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=59951&clientkey=8ED21AD1D132701C14F6EE4163B389E0
evo is an equal opportunity employer. We believe the participation of individuals of diverse ages, races, religions, cultures, abilities and personalities will add to personal development and organizational success. All employees and potential employees will be recruited, selected, trained, and promoted without regard to sex, sexual orientation, race, religion, marital or military status, age, national origin, color, the presence of any mental, physical, or sensory disability, genetic information, gender identity, political ideology , or any other basis prohibited by law.