Retail Communications Coordinator
The North Face
Burlington, VT, 05401
Closed - No longer accepting applications
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The Coordinator of Retail Communications is responsible for supporting and delivering communication and experiences that connect our communities of talent across our North America stores as it relates to retail communications, product knowledge, and our customer experience strategies.
Join the North Face Family
The North Face was built on a love for the outdoors and the desire to enable all types of exploration, for all people, from their backyards to the Himalayas. Over the last 50 years we've lived by our “true north,” the belief that exploration has the power to change us, to challenge us and to help us see the world from new perspectives. To help ignite a global movement of outdoor exploration, love for the natural world and an unwavering commitment to protect it, we welcome and encourage new participants to the outdoors. We extend our reach through support of non-profit organizations, establishing programs that connect participants with close-to-home recreation opportunities, and creating a connection with young leaders, inspiring them to explore and conserve.
As we enter our sixth decade, we pledge to:
Empower exploration and the thrill of the unknown for as many people as possible.
Protect the places where we live, play, and operate.
Evolve the way we make our products by improving our environmental performance and social responsibility in the supply chain.
Job Title: Retail Communications Coordinator
How You Will Make a Difference
What you will do:
Develop an internal SharePoint communications platform to deliver effective and timely communications, resources and operational directives to our retail population
Collaborate and partner with Communications/Customer Experience Manager on communications across platforms, including emails, presentations, videos, and other creative formats.
Support the evolution of the existing communications model and channels to foster hyper-connected communities of talent through streamlined content, relevant channels, and two-way interaction.
Partner with field leadership and store operations to develop content for field leadership meetings, store manager meetings and holiday strategy materials
Partner with cross functional teams to develop updated curriculum to ensure store associates have a comprehensive approach to TNF Product Knowledge and Customer Experience training.
Measure the effectiveness of field communications and analyze the impact on engagement and performance, gathering feedback and flexing the approach, as necessary.
Supporting tools with customer experience such as MPOS, Product Knowledge, etc. and being a subject matter expert
Continue to assess and measure customer experience through Medallia and relationships with the field to continue to evolve the effectiveness of the strategy
How you will do it:
Collaborate with Field teams, Store Operations and cross functional teams to develop a brand experience strategy that supports overall understanding of communications, product knowledge, brand history and customer experience strategy.
Work with cross-functional teams to engage and build relationships that allows a culture of transparency which allows honest dialogue for clear and appropriate communication to store teams
Develop knowledge of necessary communication platforms to support accurate information
Develop knowledge and understand how to leverage our Customer Experience Strategy and Medalia
What success looks like:
Creation and support of new communication platform to the stores team
Accurate communications are delivered to the store to ensure consistent and timely execution
Supporting and leveraging the CE strategy to help unleash the power of the field through experience
Supporting CE and Communications strategies through all workstreams and relationships
Updated and relevant product knowledge curriculum is delivered to retail teams effectively
Free To Be, Inclusion & Diversity
As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
Skills for Success
Years of Related Professional Experience: Minimum of 3 years preferred
Educational Position Requirements:
A formal education and subsequent undergraduate/graduate degrees are nice to have, but we are most interested in your total experience and professional achievements.
What we expect you already know: Subject Matter Expert with Word, Adobe, PowerPoint, and SharePoint
Subject Matter Expert with Excel
Effective communication and ability to collaborate cross functionally
What we will teach you:The North Face communication systems, various communication platforms and Medallias systems
Workload and task management
Customer Experience Strategy
VF Guiding Principles: Live with Integrity, Act Courageously, Be Curious, Act with Empathy, and Preserve.
What’s in it For You
We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package. Go to myvfbenefits.com and click on “Looking to Join VF?” To learn more.
Our Parent Company, VF Corporation
VF is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor, active and workwear brands. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. It’s a commitment shared by our global associates across all brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at vfc.com
We just have one question. Are you in?
Pay Range:
$54,432.00 USD - $81,648.00 USD annually
Incentive Potential:
This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.
Benefits at VF Corporation:
You can review a general overview of each benefit program offered, including this year's medical plan rates on www.MyVFbenefits.com and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process.
Please note, our pay ranges are determined and built from market pay data. In determining the specific compensation for this position, we comply with all local, state, and federal laws.
R-20230221-0048
Join the North Face Family
The North Face was built on a love for the outdoors and the desire to enable all types of exploration, for all people, from their backyards to the Himalayas. Over the last 50 years we've lived by our “true north,” the belief that exploration has the power to change us, to challenge us and to help us see the world from new perspectives. To help ignite a global movement of outdoor exploration, love for the natural world and an unwavering commitment to protect it, we welcome and encourage new participants to the outdoors. We extend our reach through support of non-profit organizations, establishing programs that connect participants with close-to-home recreation opportunities, and creating a connection with young leaders, inspiring them to explore and conserve.
As we enter our sixth decade, we pledge to:
Empower exploration and the thrill of the unknown for as many people as possible.
Protect the places where we live, play, and operate.
Evolve the way we make our products by improving our environmental performance and social responsibility in the supply chain.
Job Title: Retail Communications Coordinator
How You Will Make a Difference
What you will do:
Develop an internal SharePoint communications platform to deliver effective and timely communications, resources and operational directives to our retail population
Collaborate and partner with Communications/Customer Experience Manager on communications across platforms, including emails, presentations, videos, and other creative formats.
Support the evolution of the existing communications model and channels to foster hyper-connected communities of talent through streamlined content, relevant channels, and two-way interaction.
Partner with field leadership and store operations to develop content for field leadership meetings, store manager meetings and holiday strategy materials
Partner with cross functional teams to develop updated curriculum to ensure store associates have a comprehensive approach to TNF Product Knowledge and Customer Experience training.
Measure the effectiveness of field communications and analyze the impact on engagement and performance, gathering feedback and flexing the approach, as necessary.
Supporting tools with customer experience such as MPOS, Product Knowledge, etc. and being a subject matter expert
Continue to assess and measure customer experience through Medallia and relationships with the field to continue to evolve the effectiveness of the strategy
How you will do it:
Collaborate with Field teams, Store Operations and cross functional teams to develop a brand experience strategy that supports overall understanding of communications, product knowledge, brand history and customer experience strategy.
Work with cross-functional teams to engage and build relationships that allows a culture of transparency which allows honest dialogue for clear and appropriate communication to store teams
Develop knowledge of necessary communication platforms to support accurate information
Develop knowledge and understand how to leverage our Customer Experience Strategy and Medalia
What success looks like:
Creation and support of new communication platform to the stores team
Accurate communications are delivered to the store to ensure consistent and timely execution
Supporting and leveraging the CE strategy to help unleash the power of the field through experience
Supporting CE and Communications strategies through all workstreams and relationships
Updated and relevant product knowledge curriculum is delivered to retail teams effectively
Free To Be, Inclusion & Diversity
As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
Skills for Success
Years of Related Professional Experience: Minimum of 3 years preferred
Educational Position Requirements:
A formal education and subsequent undergraduate/graduate degrees are nice to have, but we are most interested in your total experience and professional achievements.
What we expect you already know: Subject Matter Expert with Word, Adobe, PowerPoint, and SharePoint
Subject Matter Expert with Excel
Effective communication and ability to collaborate cross functionally
What we will teach you:The North Face communication systems, various communication platforms and Medallias systems
Workload and task management
Customer Experience Strategy
VF Guiding Principles: Live with Integrity, Act Courageously, Be Curious, Act with Empathy, and Preserve.
What’s in it For You
We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package. Go to myvfbenefits.com and click on “Looking to Join VF?” To learn more.
Our Parent Company, VF Corporation
VF is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor, active and workwear brands. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. It’s a commitment shared by our global associates across all brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at vfc.com
We just have one question. Are you in?
Pay Range:
$54,432.00 USD - $81,648.00 USD annually
Incentive Potential:
This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.
Benefits at VF Corporation:
You can review a general overview of each benefit program offered, including this year's medical plan rates on www.MyVFbenefits.com and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process.
Please note, our pay ranges are determined and built from market pay data. In determining the specific compensation for this position, we comply with all local, state, and federal laws.
R-20230221-0048