Seasonal MotoSport Gearhead - PART TIME, 10-29 hrs/wk ($17.50/hr)
Backcountry.com
GHO, VT, 05401
Closed - No longer accepting applications
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MotoSport Gearhead:Â Passionate and driven individuals that have a love of powersports who want to provide an amazing ride experience for our customers
We have an excellent opportunity for experienced powersport enthusiasts to join our team. This is primarily an in-bound contact/call center environment. Responsibilities include taking customer orders, verifying shipment information, up-selling and cross-selling products, resolution of customer issues and concerns, escalation of system and website problems. You may also be required to process inbound customer email and chat sessions as well as make outbound follow-up calls.Â
CLASS START DATE:Â Tuesday, September 5, 2023
PAY:Â $17.50 per hour
TRAINING REQUIREMENTS: September 5th â?? 15th, Monday - Friday, 8:00am - 4:00pm (Pacific Time Zone) - training is, of course, paid. The third week of training is a nesting week, and we would prefer you still work the training schedule, but there is more flexibility in the third week
LOCATION:Â Â Work from home, wired internet required, this is not a role you can work from a van or while on trips.
PERKS:Â Â We use the gear we sell! As a Gearhead, you'll receive an employee discount to help fuel your passion for the outdoors and powersports along with other industry perksFYI:Â PART TIME hours are 10-29 hours per week
  ABOUT THE JOB:Â
Actively participate in problem solving for the customer, department, and companyÂ
Maintain a professional attitude and delight the customerÂ
Adhere to the Contact Center attendance and call-in policiesÂ
Assist customers with navigating our web sites, including product filters, policy pages and other self-service features
Solve all problems with a customer-first mentality and out of the box thinking when required
Answer inbound calls and online chats
Make outbound calls
Â
ABOUT YOU:
A high level of Dirt Bike, ATV/UTV and/or Street Bike product knowledge requiredÂ
Demonstrated ability to educate customers in order to satisfy their individual needs and ensure correct fit for make/model of their equipmentÂ
High School Diploma or equivalent
Minimum of six months customer service/sales experience in any industry is preferred
Solid skills with Microsoft Office (Word, Excel, Exchange etc.)
Strong Communication skills (Verbal and Written)
Strong ability to multitask
Proactive mindset and creative problem-solving skills
Strong Time Management ability
Ability to type 30+ WPM
Ability to build and maintain long-term relationships with customers
Ability to use active listening to identify customer needs, concerns, and complaints
Ability to effectively communicate both verbally and written required
Able to work efficiently and effectively within multiple channels of inquiries
Basic computer operating skills
Â
SEASONAL POSITION INFORMATION:  This is a seasonal position, the length of seasonal employment is dependent on business demand and typically runs 3-6 months, however, a minimum timeframe cannot be guaranteed.  Yes! We do often convert our high performing seasonal gearheads to regular status, these decisions are based on business demands and performance.  Seasonal positions are not eligible for benefits, however, you do get to participate in our employee discount perk and it's a good one!PHYSICAL DEMANDS, VISUAL ACUITY & WORKING ENVIRONMENT*:
The employee is regularly required to talk and hear
Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus
Â
*The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ABOUT MOTOSPORT:   MotoSport.com is more than a powersports company. We are a gathering of power sports devotees who ride and wrench like thereâ??s no tomorrowâ?¦ just like our customers. Because we â??re living the moto life, we make sure that we have the right parts and gear for you â?? whoever you are. But we wouldnâ??t be that different from the other guys if we just had a ton of stuff, would we? So weâ??ll do you one better: here at MotoSport.com we have a wealth of expert knowledge that comes from experience. That means our customers get the right parts and gear every time, and we go above and beyond to get it there in time. At the end of it all, we strive to make people (who arenâ??t that different from us) happy and satisfiedâ?¦ after all, we know what itâ??s like to be passionate about powersports, so who better to bring that enthusiasm to life than MotoSport?Â
Â
We take this concept seriously, both personally and professionally, which for employees translates to careers with growth potential and the ability to take ownership and make an impact daily. Perks such as an excellent gear discount, an annual summer Adventure Contest, summer barbecues, and a pet-friendly office make for a fun work environment. MotoSport employees will have the benefit of working with colleagues who are passionate about their careers as well as the outdoors.#gho#li-jh1
Apply Now
MotoSport Gearhead:Â Passionate and driven individuals that have a love of powersports who want to provide an amazing ride experience for our customers
We have an excellent opportunity for experienced powersport enthusiasts to join our team. This is primarily an in-bound contact/call center environment. Responsibilities include taking customer orders, verifying shipment information, up-selling and cross-selling products, resolution of customer issues and concerns, escalation of system and website problems. You may also be required to process inbound customer email and chat sessions as well as make outbound follow-up calls.Â
CLASS START DATE:Â Tuesday, September 5, 2023
PAY:Â $17.50 per hour
TRAINING REQUIREMENTS: September 5th â?? 15th, Monday - Friday, 8:00am - 4:00pm (Pacific Time Zone) - training is, of course, paid. The third week of training is a nesting week, and we would prefer you still work the training schedule, but there is more flexibility in the third week
LOCATION:Â Â Work from home, wired internet required, this is not a role you can work from a van or while on trips.
PERKS:Â Â We use the gear we sell! As a Gearhead, you'll receive an employee discount to help fuel your passion for the outdoors and powersports along with other industry perksFYI:Â PART TIME hours are 10-29 hours per week
  ABOUT THE JOB:Â
Actively participate in problem solving for the customer, department, and companyÂ
Maintain a professional attitude and delight the customerÂ
Adhere to the Contact Center attendance and call-in policiesÂ
Assist customers with navigating our web sites, including product filters, policy pages and other self-service features
Solve all problems with a customer-first mentality and out of the box thinking when required
Answer inbound calls and
We have an excellent opportunity for experienced powersport enthusiasts to join our team. This is primarily an in-bound contact/call center environment. Responsibilities include taking customer orders, verifying shipment information, up-selling and cross-selling products, resolution of customer issues and concerns, escalation of system and website problems. You may also be required to process inbound customer email and chat sessions as well as make outbound follow-up calls.Â
CLASS START DATE:Â Tuesday, September 5, 2023
PAY:Â $17.50 per hour
TRAINING REQUIREMENTS: September 5th â?? 15th, Monday - Friday, 8:00am - 4:00pm (Pacific Time Zone) - training is, of course, paid. The third week of training is a nesting week, and we would prefer you still work the training schedule, but there is more flexibility in the third week
LOCATION:Â Â Work from home, wired internet required, this is not a role you can work from a van or while on trips.
PERKS:Â Â We use the gear we sell! As a Gearhead, you'll receive an employee discount to help fuel your passion for the outdoors and powersports along with other industry perksFYI:Â PART TIME hours are 10-29 hours per week
  ABOUT THE JOB:Â
Actively participate in problem solving for the customer, department, and companyÂ
Maintain a professional attitude and delight the customerÂ
Adhere to the Contact Center attendance and call-in policiesÂ
Assist customers with navigating our web sites, including product filters, policy pages and other self-service features
Solve all problems with a customer-first mentality and out of the box thinking when required
Answer inbound calls and online chats
Make outbound calls
Â
ABOUT YOU:
A high level of Dirt Bike, ATV/UTV and/or Street Bike product knowledge requiredÂ
Demonstrated ability to educate customers in order to satisfy their individual needs and ensure correct fit for make/model of their equipmentÂ
High School Diploma or equivalent
Minimum of six months customer service/sales experience in any industry is preferred
Solid skills with Microsoft Office (Word, Excel, Exchange etc.)
Strong Communication skills (Verbal and Written)
Strong ability to multitask
Proactive mindset and creative problem-solving skills
Strong Time Management ability
Ability to type 30+ WPM
Ability to build and maintain long-term relationships with customers
Ability to use active listening to identify customer needs, concerns, and complaints
Ability to effectively communicate both verbally and written required
Able to work efficiently and effectively within multiple channels of inquiries
Basic computer operating skills
Â
SEASONAL POSITION INFORMATION:  This is a seasonal position, the length of seasonal employment is dependent on business demand and typically runs 3-6 months, however, a minimum timeframe cannot be guaranteed.  Yes! We do often convert our high performing seasonal gearheads to regular status, these decisions are based on business demands and performance.  Seasonal positions are not eligible for benefits, however, you do get to participate in our employee discount perk and it's a good one!PHYSICAL DEMANDS, VISUAL ACUITY & WORKING ENVIRONMENT*:
The employee is regularly required to talk and hear
Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus
Â
*The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ABOUT MOTOSPORT:   MotoSport.com is more than a powersports company. We are a gathering of power sports devotees who ride and wrench like thereâ??s no tomorrowâ?¦ just like our customers. Because we â??re living the moto life, we make sure that we have the right parts and gear for you â?? whoever you are. But we wouldnâ??t be that different from the other guys if we just had a ton of stuff, would we? So weâ??ll do you one better: here at MotoSport.com we have a wealth of expert knowledge that comes from experience. That means our customers get the right parts and gear every time, and we go above and beyond to get it there in time. At the end of it all, we strive to make people (who arenâ??t that different from us) happy and satisfiedâ?¦ after all, we know what itâ??s like to be passionate about powersports, so who better to bring that enthusiasm to life than MotoSport?Â
Â
We take this concept seriously, both personally and professionally, which for employees translates to careers with growth potential and the ability to take ownership and make an impact daily. Perks such as an excellent gear discount, an annual summer Adventure Contest, summer barbecues, and a pet-friendly office make for a fun work environment. MotoSport employees will have the benefit of working with colleagues who are passionate about their careers as well as the outdoors.#gho#li-jh1
Apply Now
MotoSport Gearhead:Â Passionate and driven individuals that have a love of powersports who want to provide an amazing ride experience for our customers
We have an excellent opportunity for experienced powersport enthusiasts to join our team. This is primarily an in-bound contact/call center environment. Responsibilities include taking customer orders, verifying shipment information, up-selling and cross-selling products, resolution of customer issues and concerns, escalation of system and website problems. You may also be required to process inbound customer email and chat sessions as well as make outbound follow-up calls.Â
CLASS START DATE:Â Tuesday, September 5, 2023
PAY:Â $17.50 per hour
TRAINING REQUIREMENTS: September 5th â?? 15th, Monday - Friday, 8:00am - 4:00pm (Pacific Time Zone) - training is, of course, paid. The third week of training is a nesting week, and we would prefer you still work the training schedule, but there is more flexibility in the third week
LOCATION:Â Â Work from home, wired internet required, this is not a role you can work from a van or while on trips.
PERKS:Â Â We use the gear we sell! As a Gearhead, you'll receive an employee discount to help fuel your passion for the outdoors and powersports along with other industry perksFYI:Â PART TIME hours are 10-29 hours per week
  ABOUT THE JOB:Â
Actively participate in problem solving for the customer, department, and companyÂ
Maintain a professional attitude and delight the customerÂ
Adhere to the Contact Center attendance and call-in policiesÂ
Assist customers with navigating our web sites, including product filters, policy pages and other self-service features
Solve all problems with a customer-first mentality and out of the box thinking when required
Answer inbound calls and