How you will be successful:• Drive business channels by owning and leading the customer and employee experience.• Handle training, coaching, recognition, and performance management.• Recruit and hire a diverse, technical workforce.• Train, certify, and build engaged teams to carry out shop service functions. • Manage the throughput of shop work to meet customer demand and REI expectations. • Drive workflow productivity while maintaining or improving quality to meet customer needs. • Keep shop equipment maintained, organized and accessible for safe and reliable operation.• Build awareness of REI's shop program through community engagement. • Develop and deploy store level shop strategy with Store Manager and Regional Shop Specialist.• Builds teams through effective employee development, involvement, and communication.Bring your passionate, authentic self.We lead with our values, and we are creating a culture that inspires and enables everyone to bring their whole self and their highest ambitions to work every day, so that we can achieve more outside together. Join us in seeking, creating and building new ways to work.Your qualities:• 3+ years of successful retail management experience.• Successful completion of required training/certifications in the role.• 2-4 years of previous bike and/or ski shop experience or equivalent/transferable skills.• Sets standards and holds team members accountable to service goals• Enjoys communicating and building relationships, both inside and outside the organization. • Uses business understanding, innovative thinking, and sound judgment to solve problems. • Produces quality work by setting effective goals and establishing priorities. • Open to feedback and other viewpoints in the spirit of supporting the business. | #LI-DNI