Travis Mathew is a progressive lifestyle apparel company specializing in the golf market. Based in Southern California, the company has evolved to meet the demands of today’s active consumer by blending style, function, performance and innovation. Inspired by fashion, sports, music, and art, the Travis Mathew brand is a reflection of the cultures and lifestyles native to its Southern California roots.

Overview:

The Sales Operations Manager is responsible for the management of all aspects of the customer service department including but not limited to: order file management and the maximization of out-bound shipments, EDI processing and vendor compliance,and department reporting.

Essential Functions:

• Responsible for the oversight and management of all customer service reps for e-commerce and wholesale accounts

• Responsible for managing the company’s order file on a monthly basis to ensure:
 All orders have been properly (and timely) input in the system (either by reps / accounts / CSRs) to maintain an accurate order file
 Maximize order file conversion on a monthly basis by maintaining detailed and order specific knowledge to ensure that the company is able to deliver in full and on time to its customers
 Requires constant and frequent communication with sales, production, distribution, logistics and accounts receivable teams to ensure maximum order file conversion


• Partner with Production to ensure on-time delivery of product to fulfill order file
• Responsible for all EDI accounts and ensuring that EDI orders are properly managed, resulting in an accurate monthly order file
• Distribute weekly reports for EDI accounts to ensure proper communication flow across allocations team, distribution center, internal/external sales reps and the customer
• Partner with Operations Manager to develop and implement best practice customer service policies and operating procedures
• Must become a ‘super user’ for the company’s B2B tool and train and promote accounts and inside / outside reps to utilize the tool


Qualifications:

• Minimum of 3-5 years of industry experience in an in-house sales or customer service management capacity
• Intimate knowledge of EDI testing and processing
• Experience with vendor compliance
• Proficiency with an ERP system, “Full Circle” preferred
• Experience using sales technologies, such as B2B and CRM systems
• Proficiency in MS Office programs with an emphasis on Excel
• Strong leadership skills
• Ability to build strong and lasting relationships with accounts as well as co-workers
• Ability to multi-task and manage a large account-base
• Willingness to adapt to a fluctuating workload and adjust schedule accordingly during deadline times
• Bachelor’s Degree preferred

Please submit resume, brief cover letter, and salary requirements through Malakye.com