A Guide (Brand Ambassador) is the face of the brand to our retail customers and is responsible for creating a best-in-class customer experience in the store. As a Guide, you will actively engage with a diverse and often large group of people, using your product, brand, activity and community knowledge to ensure each customer has a memorable positive experience in the store. You will serve as part of a team ensuring that customer engagement is the top priority, while also assisting in the daily visual and operational maintenance of the store. Join The North Face Family At The North Face we dare to lead the world forward through Exploration. We were born to Explore. We were born to Disrupt. We were born to Lead. The North Face is the premier exploration company in the world. Founded in the counterculture of Berkeley, CA in 1966 we have a long and storied legacy of enabling exploration, loving, and protecting wild places, and creating iconic and technically advanced product. We believe that exploration is a mindset – both on the mountain and off the mountain – and it infuses everything we do. As a community of explorers, we stay curious about new ideas, places, and people. Our values: Love wild places, Spark curiosity, Dare to disrupt, Create community, Lead with integrity By joining The North Face, you will help provide the best gear for our athletes and the modern-day explorer. You will also have the opportunity, tools and environment to more deeply explore the world around you and make meaningful, lasting connections. The North Face Sales Associate How You Will Make a Difference What you will do: Utilize all store programs including but not limited to The Customer Experience Program, Product and Activity based learning models to provide a high level of personalized customer engagement. Serve as a one stop resource for customers providing them with relevant product, community, and activity-based knowledge and recommendations. Demonstrate a willingness to learn and to share relevant activity, community, and product knowledge to create a memorable and valuable experience for the customer. Achieve sales and productivity goals by utilizing all available resources to meet the customers’ needs. Assist in the execution and maintenance of visual directives and standards, including but not limited to merchandise presentation, housekeeping, product replenishment. Assume cashier duties as needed Assist in the execution of all Loss Prevention initiatives. Assist in the overall visual and operational maintenance of the store How you will do it: By using strong communication skills, you will work collaboratively with your team to achieve store objectives and sales results. You will adhere to policies and procedures, standards and practices and company directives. You will protect company assets and comply with safety, security, and shrink avoidance policies and programs. Report all concerns to management. What success looks like: You successfully meet and exceed sales results and business goals by building strong customer relationships to maximize loyalty and continually provide a great consumer experience. You maintain a positive attitude and are flexible to the changing needs of the customer and the business. You model behavior that respects the background, experience and cultural differences of others as part of an inclusive store environment. Free to Be, Inclusion & Diversity As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day. Skills for Success Years of related professional experience: 0-1 year preferred but not required Educational position requirements: High School Diploma or GED preferred, but a formal education and subsequent undergraduate/graduate degrees are nice to have, but we are most interested in your total experience and professional achievements. -Ability to engage with a diverse group of customers genuinely and comfortably. -Excellent written and verbal communication skills. -Knowledge, experience and/or willingness to learn about the products, activities, community relevant to the store’s customer base. -Attention to detail. -Ability and desire to provide a highly engaging customer experience through individual service, conversation and relationship building. -Regularly interacts with the public in an often crowded and noisy interactive store environment. -Excellent verbal and written skills. -Proficient computer skills including word processing, spreadsheets, and software programs. -Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays. Physical Requirements: While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to stand; walk; use hands and fingers to handle and feel objects, tools, or controls; and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb and balance. Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus What we expect you already know: Communication skills with the ability to be a team player and flexible in a fast-paced environment. Strong verbal and non-verbal communication skills with the ability to be a team player and flexible in a fast-paced environment. What we will teach you: We will teach you how to deliver our Brand and product story through elevated customer service and how to meet and exceed sales targets. VF Guiding Principles: Live with Integrity, Act Courageously, Be Curious, Act with Empathy, and Persevere. What’s In It for You We’re in the business of unleashing human potential, driven by the ideas, energy, and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical, and financial well-being for all VF associates. When it comes to benefits, we’re the total package. Go to MyVFBenefits.com and click on ”Looking to Join VF?” to learn more. Our Parent Company, VF Corporation VF is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities, and experiences they cherish through our family of iconic outdoor, active and workwear brands. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. It’s a commitment shared by our global associates across all brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at vfc.com. NEVER STOP EXPLORING™ We just have one question. Are you in?
Pay Range:
$12.72 USD - $19.08 USD per hour
Minimum Start Rate:
$16.00

Incentive Potential:

This position is eligible for additional compensation awards that may include a retail store incentive plan, retail sales incentive, or retail commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.

Benefits at VF Corporation:

This position is a part-time or limited time position (i.e., internship) and is not eligible for all of the benefits plans offered at VF Corporation. There are some benefits the company offers that this position can participate in. You can review a general overview of the benefits provided at VF by visiting www.MyVFbenefits.com  and by clicking Looking to Join VF? Detailed info