Training Content Developer, Customer Experience
Patagonia, Inc.
Work From Home - Reno Supported, VT, 05401
Closed - No longer accepting applications
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Job Title: Training Content Developer, Customer Experience
Reports to: Customer Experience Learning and Development Manager
Location: Hybrid Remote – Reno Supported (Remote only in approved metro areas: Reno, NV; Austin, TX; Pittsburgh, PA; Nashville, TN; Dallas/Fort Worth, TX; Salt Lake City, UT; Bozeman/Butte/Dillon, MT; Atlanta, GA; Chicago, IL; Minneapolis, MN; Freeport, ME; Baltimore, MD)
Applications will be accepted until 9/8/2023. Due to volume, the posting may get extended or expire early.
Compensation
Pay range: $25.50 - $38.25
Hiring range: $25.50 - $29.50
At Patagonia, pay ranges are set using the best available market data for the job at the required location. To determine salary for a candidate, we consider the candidate’s skills and capabilities for the job compared with expectations for the position.
COVID-19 Vaccinations: Patagonia requires all employees to demonstrate proof of receiving a COVID-19 vaccination as a condition of their employment.?
General Summary
As the Training Content Developer, Customer Experience (CX), you will support the ongoing development, facilitation, and evaluation of our CX learning programs, including onboarding new CX Representatives. This position is an individual contributor role that reports into the CX Learning and Development Team. In this role, you will work with the CX Learning and Development Team to create, evaluate, and iterate inclusive and engaging learning programs to make an impact on our mission: to save our home planet.
What You’ll Do
· Design and develop learning programs and materials, including instructor-led training (ILT), virtual instructor-led training (VILT), and eLearning modules
· Collaborate with subject matter experts and stakeholders to gather content requirements and support the development of engaging and effective learning solutions
· Assist in evaluating learning programs to ensure learning outcomes are achieved utilizing Kirkpatrick’s Levels of Evaluation
· Audit and update learning courses and materials to ensure consistency and alignment with instructional design best practices and operational processes/product
· Facilitate learning sessions, both in person and virtually, to deliver programs and engage participants in interactive, inclusive, and collaborative learning experiences
· Create and maintain knowledge materials for learning programs and operational teams
· Partner with cross-functional departments to build creative and engaging learning opportunities that promotes Patagonia’s core mission and values
· Support administration of learning through enrollment, tracking, reporting, and evaluation
· Stay updated on emerging trends and best practices in learning design and facilitation to contribute to the enhancement of our learning offerings
Who You Are
· Learning Enthusiast – passionate about supporting others’ growth and development
· Not Bound by Convention – creatively looking for new ways to implement learning effectively
· Growth Mindset – operates with integrity and willingness to learn
· Inclusive Facilitator – able to create engaging and inclusive learning environments
· Strong Communicator – effectively create learning materials and manage change processes
· People First – build quality experiences with people in mind and heart
· Deeply passionate about saving our home planet
Experience You Bring
· Minimum of 1 year experience of instructional design, knowledge management, or training facilitation required
· Experience with developing Salesforce, Microsoft D365 and Outdoor Apparel onboarding and training required
· Experience facilitating customer service call center training required
· Strong passion for learning and employee development, with a desire to save our home planet
· Ability to facilitate inclusive learning sessions both in-person and virtually
· Excellent written and verbal communication skills to convey information clearly and engagingly
· Basic understanding of instructional design principles and adult learning theories
· Strong organizational and project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
· Experience with learning management systems, knowledge base systems, and learning authoring tools preferred
· Understanding of diversity, justice, equity, and inclusion in Learning & Development spaces
Travel Requirements
· Occasional travel may be required to Reno for on-site activities once per quarter
Home Office Requirements?
Network Connection/Internet Access?????
· Minimum internet connection speed of 100Mbps?
· Patagonia provided computers must be connected directly?to?the firewall and have the latest firmware installed???
Physical Workspace Requirements?????
· Workspace must be able?to?accommodate Patagonia supplied IT equipment: Two, 24” monitors and associated cables (power strip/surge protector)????
Other?Technology Considerations?????
· Personal smart phone required?to?support 2nd?factor authentication
Physical Requirements
Interface with Patagonia provided technology (computer screens, software programs, headset, keyboard) to receive and input information to execute customer support actions.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.
Employee Conduct????
It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.??
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.
| #LI-DNI
Reports to: Customer Experience Learning and Development Manager
Location: Hybrid Remote – Reno Supported (Remote only in approved metro areas: Reno, NV; Austin, TX; Pittsburgh, PA; Nashville, TN; Dallas/Fort Worth, TX; Salt Lake City, UT; Bozeman/Butte/Dillon, MT; Atlanta, GA; Chicago, IL; Minneapolis, MN; Freeport, ME; Baltimore, MD)
Applications will be accepted until 9/8/2023. Due to volume, the posting may get extended or expire early.
Compensation
Pay range: $25.50 - $38.25
Hiring range: $25.50 - $29.50
At Patagonia, pay ranges are set using the best available market data for the job at the required location. To determine salary for a candidate, we consider the candidate’s skills and capabilities for the job compared with expectations for the position.
COVID-19 Vaccinations: Patagonia requires all employees to demonstrate proof of receiving a COVID-19 vaccination as a condition of their employment.?
General Summary
As the Training Content Developer, Customer Experience (CX), you will support the ongoing development, facilitation, and evaluation of our CX learning programs, including onboarding new CX Representatives. This position is an individual contributor role that reports into the CX Learning and Development Team. In this role, you will work with the CX Learning and Development Team to create, evaluate, and iterate inclusive and engaging learning programs to make an impact on our mission: to save our home planet.
What You’ll Do
· Design and develop learning programs and materials, including instructor-led training (ILT), virtual instructor-led training (VILT), and eLearning modules
· Collaborate with subject matter experts and stakeholders to gather content requirements and support the development of engaging and effective learning solutions
· Assist in evaluating learning programs to ensure learning outcomes are achieved utilizing Kirkpatrick’s Levels of Evaluation
· Audit and update learning courses and materials to ensure consistency and alignment with instructional design best practices and operational processes/product
· Facilitate learning sessions, both in person and virtually, to deliver programs and engage participants in interactive, inclusive, and collaborative learning experiences
· Create and maintain knowledge materials for learning programs and operational teams
· Partner with cross-functional departments to build creative and engaging learning opportunities that promotes Patagonia’s core mission and values
· Support administration of learning through enrollment, tracking, reporting, and evaluation
· Stay updated on emerging trends and best practices in learning design and facilitation to contribute to the enhancement of our learning offerings
Who You Are
· Learning Enthusiast – passionate about supporting others’ growth and development
· Not Bound by Convention – creatively looking for new ways to implement learning effectively
· Growth Mindset – operates with integrity and willingness to learn
· Inclusive Facilitator – able to create engaging and inclusive learning environments
· Strong Communicator – effectively create learning materials and manage change processes
· People First – build quality experiences with people in mind and heart
· Deeply passionate about saving our home planet
Experience You Bring
· Minimum of 1 year experience of instructional design, knowledge management, or training facilitation required
· Experience with developing Salesforce, Microsoft D365 and Outdoor Apparel onboarding and training required
· Experience facilitating customer service call center training required
· Strong passion for learning and employee development, with a desire to save our home planet
· Ability to facilitate inclusive learning sessions both in-person and virtually
· Excellent written and verbal communication skills to convey information clearly and engagingly
· Basic understanding of instructional design principles and adult learning theories
· Strong organizational and project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
· Experience with learning management systems, knowledge base systems, and learning authoring tools preferred
· Understanding of diversity, justice, equity, and inclusion in Learning & Development spaces
Travel Requirements
· Occasional travel may be required to Reno for on-site activities once per quarter
Home Office Requirements?
Network Connection/Internet Access?????
· Minimum internet connection speed of 100Mbps?
· Patagonia provided computers must be connected directly?to?the firewall and have the latest firmware installed???
Physical Workspace Requirements?????
· Workspace must be able?to?accommodate Patagonia supplied IT equipment: Two, 24” monitors and associated cables (power strip/surge protector)????
Other?Technology Considerations?????
· Personal smart phone required?to?support 2nd?factor authentication
Physical Requirements
Interface with Patagonia provided technology (computer screens, software programs, headset, keyboard) to receive and input information to execute customer support actions.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.
Employee Conduct????
It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.??
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.
| #LI-DNI