There's history, heritage and Aloha stitched into every piece of Reyn Spooner apparel. With office locations in Honolulu and Los Angeles, the company is quickly growing, building on its 60 years of rich history. We are looking for uniquely talented people with an eye for fashion, elevated taste, and a strong work ethic. We want people who share our vision of spreading Reyn Spooner and the Aloha Spirit around the world.

Position Overview:

We are looking for a Wholesale & Marketplace Operations Associate to support sales in our wholesale and marketplaces business. We are looking for an organized task-master with strong attention to detail and follow-up.

Key Responsibilities:

• Track and respond to wholesale customer orders, including EDI data management
• Work with warehouse operations to ensure Amazon FBM and FBA order fulfillment.
• Support wholesale, marketing and other teams with special orders
• Specialty handling of orders for top accounts and partners
• Reporting updating and distributing
• Coordinate onboarding for EDI and VAS accounts
• Track and coordinate resolutions for chargebacks and vendor compliance issues
• Process return authorizations
• Setting up line sheets and adding new styles in NuOrder
• Ensure all order confirmations are accurate and completed
• Follow up on order tracking, processing and delivery
• Assist with reconciliation of payment and accounting activity
• Perform analysis on accounts as needed
• Create pertinent training materials and operations procedures both internally and for vendors

Qualifications:

• 3+ years customer service or supply operations experience for apparel or fashion, preferably with wholesale experience
• Demonstrated knowledge of EDI, Full Circle, Excel, and order management software (NuOrder is preferred)
• Excellent written and verbal communication skills, including a professional and friendly telephone and email presence
• Comfort working with large data sets and data manipulation
• Excellent follow-up and time management skills
• Strong ability to multitask and meet tight deadlines
• Proactive self-starter with a positive attitude

Compensation & Benefits:

• Salary depending on experience
• Health, Dental, Vision benefits
• 401k
• Paid Time Off + Paid Holidays
• Employee Discount
• Remote work from home
• Monthly cell phone & home internet stipend
• Friendly, collaborative environment