Retail Mobile Expert Associate

Marketing & Sales

T-MOBILE | Chicago, IL
Retail Mobile Expert Associate 2015 – Present
Customer Service

• Collaborate with department team members and management/supervisory lead to actively provide customers with a great shopping experience while providing solutions to their electronics needs.

• Consult with customers to understand exactly what their needs are and provided tailored recommendations and solutions. Exhibit effective use of problem-solving skills by troubleshooting the root cause for customers that are experiencing challenges with their new devices.

• Handle all customer service issues in a timely and professional manner. Focus on personalizing each customer interaction in order to deliver exceptional customer service.

Sales

• Responsible for handling many aspects of a sale including: customer contracts and warranties, customer payments and cash and credit card transactions.

• Assist management in managing, tracking, and reconciling merchandise and ordering inventory.

• Contact customers to follow up on previous purchases while suggesting new merchandise and informing them about promotions and upcoming events.

• Develop, maintain and communicate strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features.

Training

• Train new and existing associates on mobile phone and broadband features, carrier plan information and phone activation methods.

Find out detailed information about Aaron Cotto, Retail Mobile Expert Associate in Burbank, IL

Aaron Cotto: Retail Mobile Expert Associate in Burbank, IL

Aaron Cotto

Dominican University