Aaron Cotto: Retail Mobile Expert Associate in Burbank, IL
Aaron Cotto
Retail Mobile Expert Associate
Burbank | United States
Skills
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Interests
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Industries
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Work experience
T Mobile
Retail Mobile Expert Associate | 02/2015 - Current
T-MOBILE | Chicago, IL
Retail Mobile Expert Associate 2015 – Present
Customer Service
• Collaborate with department team members and management/supervisory lead to actively provide customers with a great shopping experience while providing solutions to their electronics needs.
• Consult with customers to understand exactly what their needs are and provided tailored recommendations and solutions. Exhibit effective use of problem-solving skills by troubleshooting the root cause for customers that are experiencing challenges with their new devices.
• Handle all customer service issues in a timely and professional manner. Focus on personalizing each customer interaction in order to deliver exceptional customer service.
Sales
• Responsible for handling many aspects of a sale including: customer contracts and warranties, customer payments and cash and credit card transactions.
• Assist management in managing, tracking, and reconciling merchandise and ordering inventory.
• Contact customers to follow up on previous purchases while suggesting new merchandise and informing them about promotions and upcoming events.
• Develop, maintain and communicate strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features.
Training
• Train new and existing associates on mobile phone and broadband features, carrier plan information and phone activation methods.