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Terminal Manager

Top Management

Terminal Manager, Operations Support Supervisor, Salon Manager

•	Manage day to day operations of 186,000 sq ft hub
•	Supervise all activities of terminal management and support departments
•	Ensure that the facility and operations are compliant with applicable safety and OSHA requirements
•	Manage independent contracts through enforcement of the contract
•	Work with HR and the administration team to create addendums to the contract
•	Ensure that contracted drivers are meeting all customer requirements 
•	Create daily route plans based on volume and driver availability
•	Continuous customer interaction in order to achieve the highest level of customer service
•	Manage the company’s OSD by investigating all issues, identifying the causes of the issues and then creating and implementing an action plan to resolve those issues
•	Accountable for obtaining company set goals for all of operations
•	Interpret internal and external business issues and adapt work priorities within operations

•	Supervise team of 5 in La Mirada and team of 4 in Hayward, CA
•	Train supervised staff in computer software, company policies, Microsoft Excel and procedures
•	Manage, maintain and restructure internal OSD policy, tracking and spreadsheet
•	Create analytical reports to track company performance and customer service metrics for daily, weekly and monthly use
•	Create and implement Standard Operating Procedures
•	Create and maintain analytical reports for the managerial bonus program
•	Manage claims against the company including researching claims for denials and informing Accounts Payable of any claims that need to be paid
•	Collaborate with Operations and Administration to solve any issues and report the outcome and resolutions to upper management
•	Assist Operations team in locating and reconciling missing cartons
•	Manage the contracted driver settlement deduction program
•	Manage payroll and meal violations

Operations Support Supervisor

•	Manager, responsible for daily operations to include computer software and training
•	Cash handling and bank deposits weekly in amounts up to $10,000
•	Maintain relationship with 6 product vendors on a weekly basis
•	Sustain accurate Accounts Payable and Receivable
•	Collaborate with product vendors and provide training for employees and clients 
•	Generate weekly schedule for 5 front desk employees and 10 commission stylist
•	Resolve issues related to unsatisfied employee or customer needs maintain employee morale · Create and implement customer service training
•	Train staff in computer software, retail products and sales and protocols
•	Produce meeting agendas and conduct staff meetings
•	Create marketing alliances, host marketing events and maintaining alliance relationships 
•	Assisted in opening additional salon by creating spreadsheets, schedules, policies, conducting  interviews and purchasing hardware and software

Manager

Find out detailed information about Aaron Nassar, Terminal Manager in Fontana, CA

Aaron Nassar: Terminal Manager in Fontana, CA

Aaron Nassar

California State University San Bernardino