Aaron Nassar: Terminal Manager in Fontana, CA
Aaron Nassar
Terminal Manager
Fontana | United States
Skills
No information
Interests
Mountain biking
Soccer
Industries
Bike
Work experience
Integrity Retail Distribution
Terminal Manager | 02/2015 - Current
• Manage day to day operations of 186,000 sq ft hub
• Supervise all activities of terminal management and support departments
• Ensure that the facility and operations are compliant with applicable safety and OSHA requirements
• Manage independent contracts through enforcement of the contract
• Work with HR and the administration team to create addendums to the contract
• Ensure that contracted drivers are meeting all customer requirements
• Create daily route plans based on volume and driver availability
• Continuous customer interaction in order to achieve the highest level of customer service
• Manage the company’s OSD by investigating all issues, identifying the causes of the issues and then creating and implementing an action plan to resolve those issues
• Accountable for obtaining company set goals for all of operations
• Interpret internal and external business issues and adapt work priorities within operations
Integrity Retail Distribution
Operations Support Supervisor | 04/2014 - 02/2015
• Supervise team of 5 in La Mirada and team of 4 in Hayward, CA
• Train supervised staff in computer software, company policies, Microsoft Excel and procedures
• Manage, maintain and restructure internal OSD policy, tracking and spreadsheet
• Create analytical reports to track company performance and customer service metrics for daily, weekly and monthly use
• Create and implement Standard Operating Procedures
• Create and maintain analytical reports for the managerial bonus program
• Manage claims against the company including researching claims for denials and informing Accounts Payable of any claims that need to be paid
• Collaborate with Operations and Administration to solve any issues and report the outcome and resolutions to upper management
• Assist Operations team in locating and reconciling missing cartons
• Manage the contracted driver settlement deduction program
• Manage payroll and meal violations
Ricciolo Salon
Manager | 09/2004 - 04/2014
• Manager, responsible for daily operations to include computer software and training
• Cash handling and bank deposits weekly in amounts up to $10,000
• Maintain relationship with 6 product vendors on a weekly basis
• Sustain accurate Accounts Payable and Receivable
• Collaborate with product vendors and provide training for employees and clients
• Generate weekly schedule for 5 front desk employees and 10 commission stylist
• Resolve issues related to unsatisfied employee or customer needs maintain employee morale · Create and implement customer service training
• Train staff in computer software, retail products and sales and protocols
• Produce meeting agendas and conduct staff meetings
• Create marketing alliances, host marketing events and maintaining alliance relationships
• Assisted in opening additional salon by creating spreadsheets, schedules, policies, conducting interviews and purchasing hardware and software