Outdoor

Marketing

Marketing & Sales

Identifying and coordinating monthly projects to improve team efficiency.
Creating online articles to increase website traffic and customer success.
Developing onboarding resources and trainings for new team members.

Customer Experience Team Specialist

Created compelling content for social media, fostering engagement through cross-departmental collaboration, and measuring success with a 7% increase in reach alongside a 60% surge in digital performance metrics.
Orchestrated impactful event activations, partnering with content creators to establish a high returning customer rate
that significantly bolstered brand loyalty.
Managed the website FAQs and Help Center, ensuring a seamless and user-centric customer experience that
contributed to heightened satisfaction and engagement.
Oversaw a multi-platform customer service operation, maintaining a 90% satisfaction rate while adeptly handling
15,000 customer emails, consistently upholding the brand's voice and values.
Designed and implemented comprehensive onboarding training for a 3-4 member Customer Service team, streamlining
new hire training processes for increased operational efficiency and role success.
Actively supervised and mentored team members through the development of training initiatives, providing ongoing
support to seamlessly integrate skills and knowledge into their respective roles.

CUSTOMER AND DIGITAL CONTENT SPECIALIST

Delivered exceptional B2C and B2B client services across email, phone, and social platforms, achieving a high
customer satisfaction and retention rate.
Ran the outdoor professional program, overseeing applications from military groups, outdoor businesses, and nonprofit
organizations, while coordinating bulk orders for large groups and companies.
Successfully processed large orders to drive sales growth, leading to $1 million in revenue and a 10% customer
retention rate.
Collaborated with the Director of Operations to strategically plan lifetime warranty management, inventory control, and demand forecasting activities.

CUSTOMER EXPERIENCE ADVOCATE

B2C client services on multiple communication platforms (email, phone, social).
Manage community engagement via the website and social platforms.
Streamline lifetime warranty inventory management and forecasting.

Customer Experience Guide

Assisted the launch of the flagship NYC location, contributing significantly to key business achievements.
Facilitated in-store community events in collaboration with prominent outdoor organizations in New York City.
Provided comprehensive training to associates, attentively listening to customer feedback, and meticulously gathering
data on the merchandise and shopping environment.

BRAND REPRESENTATIVE

Assisted in the opening of the flagship location.
Provided personalized, and face-to-face customer service.
Facilitated in-store commmunity events.

Shop Supervisor

Improved accessibility features on social platforms.
Provided administrative support for the marketing team.

Production Intern

Contributed to the day-to-day management of a high-volume, fast-paced photo studio.
Organized scheduling and budgeting for photo studio events and off-site shoots.

Operations Intern

Find out detailed information about Abbey Dulany, Marketing in san diego, California

Abbey Dulany: Marketing in san diego, California

Abbey Dulany