Abhijit offers thirty-three years of expertise in global applications delivery management and transformational
program management of applications maintenance and development, serving customers in manufacturing,
pharma, IT services and banking industries:
•   Recently worked with DXC Technology as General Manager, leading the delivery of SAP applications
services for UK&I, Europe, Middle East and India regions, including SAP application management,
full life cycle implementations, template roll-outs, remediation, upgrades, enhancements, HANA
migration
•   Responsible for driving the organization's operational & growth KPIs, including work migration, labour
pyramid mix, innovation, talent retention, utilization and billability, cross-training and job rotation, timely
fulfilment of demand preventing revenue loss
•   Built, developed and managed the company's flagship SAP Leveraged Services practice and grew
it to a team of over 300 across multiple locations and serving over 40 customers, globally
•   Proven experience in managing scope, schedule, cost, quality and issues of large SAP programs
working with cross-functional teams delivering outcomes and realizing the identified program benefits
•   Drives overall operations including defining IT roadmap, budgeting, technology planning, technology
evaluation, business transformation execution and solution delivery
•   Works very closely with Offering & Solution teams to provide a single-window solution to customers
and meeting the goals and expectations of both the organization and the customer
•   16 years' overseas experience in the USA, Cayman Islands & the UK, managing globally diverse teams
leveraging the onsite-offsite-offshore methodology
•   Connects at all levels with internal & external stakeholders, leads by example and inspires trustworthy
relationship

General Manager

Senior Manager

•   Participate in Qualification reviews
•   Define appropriate delivery model(s) based on customer requirements and scope - dedicated/shared,
T&M/fixed-price/fixed+variable, effort based/ticket based/outcome based, onsite-offsite-offshore mix
•   Provide project estimates, project plan, staffing plan and risk assessment and mitigation plan
•   Work closely with Regional Account and Sales teams on bids and proposals for new business and renewals.
•   Maintain credible relationship with prospects and work with Sales team to maximise win potential
•   Added $4M business with 3 new logos and renewed $8M AMD business, working very closely with Solutioning & Commercial Functions on proposals for SAP application management

Delivery Leadership
•   Manage a $20M delivery portfolio as Offshore Global Service Delivery leader, Enterprise & Cloud
Applications for India, UK&I, Middle East and Europe regions
•   Oversee the delivery of multiple projects of SAP Run & Maintain production support, remediation, business
process improvement, bespoke developments, roll-outs, upgrades and enhancements
•   Run a 300-team SAP managed services practice delivering $12.5M business, serving 40 customers
•   Own the engagement and program plan of implementation projects and be responsible for delivery of program's
business objectives, scope and solution within quality criteria, on time and budget
•   Maximize offshore and nearshore delivery and partner involvement to achieve cost advantages for the client.
•   Establish effective internal controls, delivery reviews & track to closure to ensure delivery tranquility,
reduction in delivery escalations & improvement in customer satisfaction
•   Own the program success in front of customer leadership team, including partner satisfaction
•   Implement and maintain an ongoing risk and quality management framework
•   Work closely with Sales, Procurement, Legal teams to manage contracts with Client, including subcontractors
and suppliers
•   Resolve political, resource, budgeting, change and legal issues affecting the program
•   Proactively manage program stakeholder satisfaction to position and secure good customer references
•   Drive delivery efficiencies through automation and lean principles and managing healthy margins.
Identified and managed many service improvements resulting in higher customer satisfaction ratings.
•   Knowledge of the strategic and operational issues of engagement management, program management and project management
+91-98200-22911	www.linkedin.com/in/abhijit-sardesai


•   Proficiency in key project management knowledge areas of project integration management, scope
management, time management, cost management, quality management, resource management,
communication management, risk management and procurement management

Delivery-led Growth
•   Build close relationship with Client stakeholders to increase coverage beyond signed SOW
•   Engage proactively with Client sponsor, manage customer dialogues, increase the business with customer
•   Maximize team utilization and deliver more with less
•   Created $1.2M Delivery-led Growth via change requests and enhancement requests

Business Operations
•   Responsible for driving the organization's operational & growth KPIs for Europe and UK&I engagements,
including work migration, labour pyramid mix, innovation, talent retention, utilization and billability, cross-
training and job rotation, timely fulfilment of demand preventing revenue loss
•   Managing the demand and supply with multiple account teams to service new business requirements and manage employee aspirations and career growth, as well
•   As TQM Coordinator, set up processes for SAP Implementation and maintenance projects for ISO
9001:2000 certification requirements
•   Worked very closely with Information Security team for BS-7799 process compliance (ISO-27001)
•   Contributed 3 client references to Gartner's MQ Survey for SAP Managed Application Services

Digital transformation
•   Lead digital transformation for clients by modernizing their mainstream IT, integrating digital innovations
and developing new solutions at scale
•   Drive adoption of BIONIX(TM), the digital-generation service delivery platform, leveraging its analytics and AI, lean
processes and leading automation capabilities to digitally transform traditional IT environments and processes
•   Implement 'Business Outcomes Services management' or BOSM, which aligns managed services to business
outcomes and provided real-time metrics and predictive analytics
•   Transform the delivery experience through DevOps with continuous integration, continuous delivery and continuous monitoring

Coaching & Mentoring
•   As part of delivery oversight, advise and mentor projects managers and take decisions on issues related to client
negotiations, project risks, quality and schedule
•   Oversee engagement reviews to influence customer success
•   Develop direct reports
•   Volunteer as lead for organizational people development programs and on judge panels for various awards
•   Lead and support managers in people development tasks

Knowledge Management
•   Ensure project knowledge is retained for future use by the Organization by keeping project documentation
updated, creating lessons learned and updating company portals for use by Delivery, Solution, Sales and PMO
teams
•   Contribute to development of Tools and Accelerators, templates, best practices and promote standardization,
automation and productivity improvement
•   Coordinate with Learning & Development for conducting knowledge sharing training batches across the GDN

People Development
•   Trained and developed project managers in project management methodologies
•   Built competencies within the team, cross-skilled 60 people, up-skilled 35 people and filled 30%
positions by internal promotions
•   Re-skilled 30 people to digital technologies and contributed to job-rotation, improving productivity and efficiency in current engagements
•   Introduced 'Tuesday learning hour' for weekly training in HANA applications, including tools and accelerators
+91-98200-22911	www.linkedin.com/in/abhijit-sardesai

Manager

Find out detailed information about Abhijit Sardesai,  

Abhijit Sardesai:

Abhijit Sardesai

University of Bombay