Abhijit Sardesai:

• Participate in Qualification reviews • Define appropriate delivery model(s) based on customer requirements and scope - dedicated/shared, T&M/fixed-price/fixed+variable, effort based/ticket based/outcome based, onsite-offsite-offshore mix • Provide project estimates, project plan, staffing plan and risk assessment and mitigation plan • Work closely with Regional Account and Sales teams on bids and proposals for new business and renewals. • Maintain credible relationship with prospects and work with Sales team to maximise win potential • Added $4M business with 3 new logos and renewed $8M AMD business, working very closely with Solutioning & Commercial Functions on proposals for SAP application management Delivery Leadership • Manage a $20M delivery portfolio as Offshore Global Service Delivery leader, Enterprise & Cloud Applications for India, UK&I, Middle East and Europe regions • Oversee the delivery of multiple projects of SAP Run & Maintain production support, remediation, business process improvement, bespoke developments, roll-outs, upgrades and enhancements • Run a 300-team SAP managed services practice delivering $12.5M business, serving 40 customers • Own the engagement and program plan of implementation projects and be responsible for delivery of program's business objectives, scope and solution within quality criteria, on time and budget • Maximize offshore and nearshore delivery and partner involvement to achieve cost advantages for the client. • Establish effective internal controls, delivery reviews & track to closure to ensure delivery tranquility, reduction in delivery escalations & improvement in customer satisfaction • Own the program success in front of customer leadership team, including partner satisfaction • Implement and maintain an ongoing risk and quality management framework • Work closely with Sales, Procurement, Legal teams to manage contracts with Client, including subcontractors and suppliers • Resolve political, resource, budgeting, change and legal issues affecting the program • Proactively manage program stakeholder satisfaction to position and secure good customer references • Drive delivery efficiencies through automation and lean principles and managing healthy margins. Identified and managed many service improvements resulting in higher customer satisfaction ratings. • Knowledge of the strategic and operational issues of engagement management, program management and project management +91-98200-22911 www.linkedin.com/in/abhijit-sardesai • Proficiency in key project management knowledge areas of project integration management, scope management, time management, cost management, quality management, resource management, communication management, risk management and procurement management Delivery-led Growth • Build close relationship with Client stakeholders to increase coverage beyond signed SOW • Engage proactively with Client sponsor, manage customer dialogues, increase the business with customer • Maximize team utilization and deliver more with less • Created $1.2M Delivery-led Growth via change requests and enhancement requests Business Operations • Responsible for driving the organization's operational & growth KPIs for Europe and UK&I engagements, including work migration, labour pyramid mix, innovation, talent retention, utilization and billability, cross- training and job rotation, timely fulfilment of demand preventing revenue loss • Managing the demand and supply with multiple account teams to service new business requirements and manage employee aspirations and career growth, as well • As TQM Coordinator, set up processes for SAP Implementation and maintenance projects for ISO 9001:2000 certification requirements • Worked very closely with Information Security team for BS-7799 process compliance (ISO-27001) • Contributed 3 client references to Gartner's MQ Survey for SAP Managed Application Services Digital transformation • Lead digital transformation for clients by modernizing their mainstream IT, integrating digital innovations and developing new solutions at scale • Drive adoption of BIONIX(TM), the digital-generation service delivery platform, leveraging its analytics and AI, lean processes and leading automation capabilities to digitally transform traditional IT environments and processes • Implement 'Business Outcomes Services management' or BOSM, which aligns managed services to business outcomes and provided real-time metrics and predictive analytics • Transform the delivery experience through DevOps with continuous integration, continuous delivery and continuous monitoring Coaching & Mentoring • As part of delivery oversight, advise and mentor projects managers and take decisions on issues related to client negotiations, project risks, quality and schedule • Oversee engagement reviews to influence customer success • Develop direct reports • Volunteer as lead for organizational people development programs and on judge panels for various awards • Lead and support managers in people development tasks Knowledge Management • Ensure project knowledge is retained for future use by the Organization by keeping project documentation updated, creating lessons learned and updating company portals for use by Delivery, Solution, Sales and PMO teams • Contribute to development of Tools and Accelerators, templates, best practices and promote standardization, automation and productivity improvement • Coordinate with Learning & Development for conducting knowledge sharing training batches across the GDN People Development • Trained and developed project managers in project management methodologies • Built competencies within the team, cross-skilled 60 people, up-skilled 35 people and filled 30% positions by internal promotions • Re-skilled 30 people to digital technologies and contributed to job-rotation, improving productivity and efficiency in current engagements • Introduced 'Tuesday learning hour' for weekly training in HANA applications, including tools and accelerators +91-98200-22911 www.linkedin.com/in/abhijit-sardesai