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Director of Customer Success

Top Management

Accomplished retail professional with demonstrated success in combining business strategy, operations, process improvement, analytics and technology to positively impact organizations on a global scale.

Revionics is a global SaaS provider of science-based pricing, promotion, space and competitive insight for innovative retailers.
 
Revionics helps retailers around the world gain a competitive edge by managing and optimizing their pricing, promotions, markdowns, and space. Created by retail experts, Revionics’ cloud-based SaaS solutions deliver amazing year-over-year ROI with an attractive total cost of ownership.

•	Strategic business partner for cross industry clients with responsibility for successful completion of consulting engagements and expanded account presence by leveraging full complement of solution offerings
•	Retail industry vertical leader responsible for growing the retail account portfolio by articulating technology alternatives and value proposition to clients
•	Member of the leadership team with additional responsibilities of business development quota, account margin, people development, and organizational operations


Senior Client Partner

•	Managed a portfolio of cross-industry retail and CPG accounts ensuring successful implementation and renewal of enterprise SaaS dynamic pricing solution including expanded service offerings and upsell opportunities
•	Improved internal operations focused on implementation methodology, document repository and KPIs
•	Partnered with Product Management to identify and prioritize key features and capabilities for the market


Principal Engagement Manager

•	Led professional services and support organization across entire customer engagement lifecycle with improved operational metrics in support or implementing retail platform
•	Designed and executed strategic organizational improvements including: career framework, performance management and matrixed people management structure


Vice President of Global Delivery

•	Provided retail domain expertise for global client portfolio and internal cross functional teams (Professional Services, Product Management) to align and educate on industry trends
•	Worked with clients and prospects to define solution roadmap and success criteria, ensuring logical sequencing of capabilities to achieve overall business objectives and maximize ROI
•	Conducted post implementation audits to recommend additional modifications to solution configuration, business process, and change management


Director of Strategic Consulting

•	Led international consulting team on multi-year transformational project implementing merchandise planning, location planning and space allocation capabilities
•	Designed and executed advisory services for assortment planning fit / gap assessments across numerous clients providing recommendations on improvements for process, technology and integration
•	Improved internal processes by developing standardized onboarding material, calibration templates and solution offering collateral for use across entire service line


Senior Manager

•	Implemented Merchandise and Assortment planning capabilities at three (3) different clients focused on business process, KPI definition, solution configuration and change management
•	Partnered with product management to transform Size / Pack Optimization solution into an enterprise wide, client facing solution; solution customer base grew from two (2) to ten (10) 


Senior Industry Consultant

•	Project lead working with discount client to define future state business processes, solution configuration, reporting and change management for Merchandise Planning and Location Planning
•	Led end-to-end software selection process including software capability definition, scoring and ranking

Senior Consutlant

BUSINESS LEAD – JAPAN | PAYLESS SHOESOURCE | OCTOBER 2005 – AUGUST 2006
•	Responsible for end-to-end merchandising activities including buying, merchandise planning, assortment planning and pricing for Japan market
•	Led development of new technology platform with 3rd party consulting firm

ASSOCIATE BUYER – LATIN AMERICA & JAPAN | PAYLESS SHOESOURCE | JULY 2004 – OCTOBER 2005
•	Responsible for definition of product assortment offerings for two international markets including product selection, purchase order management, OTB and gross margin

MERCHANDISE PLANNER – LATIN AMERICA | PAYLESS SHOESOURCE | JANUARY 2003 – JULY 2004
•	Responsible for pre-season planning and in-season forecasting across four (4) regional markets including sales, inventory, receipts, gross margin, OTB, markdowns and price optimization
•	Defined and executed in-market competitive pricing process and solution to ensure prices were set in line with market expectations and financial objectives

ASSORTMENT PLANNER | PAYLESS SHOESOURCE | NOVEMBER 2001 – JANUARY 2003
•	Developed the product assortment offerings for store within a store concept across all categories with responsibility for sales and gross margin; acted as point of contact for partner organization

ALLOCATION ANALYST | PAYLESS SHOESOURCE | JANUARY 2001 – NOVEMBER 2001
•	Responsible for distributing products to over 5,000 selling locations within North America


Retail Positions

Find out detailed information about Adam Rutledge, Director of Customer Success in Ladera Ranch, CA

Adam Rutledge: Director of Customer Success in Ladera Ranch, CA

Adam Rutledge

University of Kansas