Adam Rutledge: Director of Customer Success in Ladera Ranch, CA

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Adam Rutledge

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Director of Customer Success
Ladera Ranch | United States
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Industries
Fashion
Lifestyle
Music
Outdoor
Streetwear
Surf
Work experience
Image Revionics

Revionics

Director of Customer Success | 01/2019 - Current

Revionics is a global SaaS provider of science-based pricing, promotion, space and competitive insight for innovative retailers. Revionics helps retailers around the world gain a competitive edge by managing and optimizing their pricing, promotions, markdowns, and space. Created by retail experts, Revionics’ cloud-based SaaS solutions deliver amazing year-over-year ROI with an attractive total cost of ownership.
Image Technossus

Technossus

Senior Client Partner | 06/2018 - 01/2019

• Strategic business partner for cross industry clients with responsibility for successful completion of consulting engagements and expanded account presence by leveraging full complement of solution offerings • Retail industry vertical leader responsible for growing the retail account portfolio by articulating technology alternatives and value proposition to clients • Member of the leadership team with additional responsibilities of business development quota, account margin, people development, and organizational operations
Image Boomerang Commerce

Boomerang Commerce

Principal Engagement Manager | 09/2017 - 06/2018

• Managed a portfolio of cross-industry retail and CPG accounts ensuring successful implementation and renewal of enterprise SaaS dynamic pricing solution including expanded service offerings and upsell opportunities • Improved internal operations focused on implementation methodology, document repository and KPIs • Partnered with Product Management to identify and prioritize key features and capabilities for the market
Image JustEnough Software Inc.

JustEnough Software Inc.

Vice President of Global Delivery | 04/2016 - 06/2017

• Led professional services and support organization across entire customer engagement lifecycle with improved operational metrics in support or implementing retail platform • Designed and executed strategic organizational improvements including: career framework, performance management and matrixed people management structure
Image JustEnough Software Inc

JustEnough Software Inc

Director of Strategic Consulting | 08/2015 - 03/2016

• Provided retail domain expertise for global client portfolio and internal cross functional teams (Professional Services, Product Management) to align and educate on industry trends • Worked with clients and prospects to define solution roadmap and success criteria, ensuring logical sequencing of capabilities to achieve overall business objectives and maximize ROI • Conducted post implementation audits to recommend additional modifications to solution configuration, business process, and change management
Image Capgemini US LLC

Capgemini US LLC

Senior Manager | 12/2011 - 08/2015

• Led international consulting team on multi-year transformational project implementing merchandise planning, location planning and space allocation capabilities • Designed and executed advisory services for assortment planning fit / gap assessments across numerous clients providing recommendations on improvements for process, technology and integration • Improved internal processes by developing standardized onboarding material, calibration templates and solution offering collateral for use across entire service line
Image SAS Institute

SAS Institute

Senior Industry Consultant | 03/2008 - 11/2011

• Implemented Merchandise and Assortment planning capabilities at three (3) different clients focused on business process, KPI definition, solution configuration and change management • Partnered with product management to transform Size / Pack Optimization solution into an enterprise wide, client facing solution; solution customer base grew from two (2) to ten (10)
Image IBM

IBM

Senior Consutlant | 08/2006 - 03/2008

• Project lead working with discount client to define future state business processes, solution configuration, reporting and change management for Merchandise Planning and Location Planning • Led end-to-end software selection process including software capability definition, scoring and ranking
Image Payless ShoeSource

Payless ShoeSource

Retail Positions | 01/2001 - 08/2006

BUSINESS LEAD – JAPAN | PAYLESS SHOESOURCE | OCTOBER 2005 – AUGUST 2006 • Responsible for end-to-end merchandising activities including buying, merchandise planning, assortment planning and pricing for Japan market • Led development of new technology platform with 3rd party consulting firm ASSOCIATE BUYER – LATIN AMERICA & JAPAN | PAYLESS SHOESOURCE | JULY 2004 – OCTOBER 2005 • Responsible for definition of product assortment offerings for two international markets including product selection, purchase order management, OTB and gross margin MERCHANDISE PLANNER – LATIN AMERICA | PAYLESS SHOESOURCE | JANUARY 2003 – JULY 2004 • Responsible for pre-season planning and in-season forecasting across four (4) regional markets including sales, inventory, receipts, gross margin, OTB, markdowns and price optimization • Defined and executed in-market competitive pricing process and solution to ensure prices were set in line with market expectations and financial objectives ASSORTMENT PLANNER | PAYLESS SHOESOURCE | NOVEMBER 2001 – JANUARY 2003 • Developed the product assortment offerings for store within a store concept across all categories with responsibility for sales and gross margin; acted as point of contact for partner organization ALLOCATION ANALYST | PAYLESS SHOESOURCE | JANUARY 2001 – NOVEMBER 2001 • Responsible for distributing products to over 5,000 selling locations within North America
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