Aja Cook: Office Manager + Treatment Coordinator in Los Angeles, CA

• Selling orthodontic treatment, negotiating contracts • Systematic consultation follow up and documentation • Educating patients and families on orthodontics and oral health • Office management and overseeing reception, implementing systems and protocols • Answering emails, texts and multi-line phones • Scheduling appointments for patients and referring dentists • Creating a memorable experience • Researching and implementing new operating systems for a better overall experience • Digital marketing • Marketing at Community events, holiday marketing • Visiting potential new referring practices, building relationships to gain referrals • Office aesthetics • Training and on-boarding of all administrative employees and updates on evolved systems and protocols • Daily account management • Quarterly audits to reduce accounts receivable for both insurance and patient ledgers • Implementing reliable insurance tracking protocols and follow up • Attend marketing meetings with product representatives to improve services and performance • Annual continuing education courses at the American Association of Orthodontics and implementation • Virtual consultations and support for patients

•Create and implement coding system for more accurate and knowledgeable charting • Draft and mail dictated treatment letters to referring doctors • Make additions to improve the presence and comfort of the office • Enhance systems to strengthen operational infrastructure • Coordinates operational matters for building maintenance/repair, office equipment • Assists in preparation and maintenance of contracts and contract proposals • Maintaining a filing system, store and update contact information, copying, faxing, etc. • Schedule initial, routine and emergency appointments for all patients • Schedule lunch meetings with referring doctors & new potential doctors • Answering emails and multi-line phones

• Possess an in-depth knowledge and understanding of insurance, in order to relay it accurately in treatment plan form to the patient, while educating them of their benefits • Verify insurance benefits • Answering emails and multi-line phones • Treatment planning and presentation • Scheduling recalls and advanced treatment plans • Balanced Accounts Receivables and daily bank deposits via electronic check capture • Supports managers with daily administrative duties, including scheduling and routine correspondence • Provided training for new employees, training co-workers on current and new computer systems • The transferring of information between SoftDent and Open Dental • Exceeded production goals by creating recall for treatment • Instrumental team leader to multiple paperless system conversions

•Principal liaison between practice, patients, insurance companies and vendors •Financial and insurance coordination – developed a formula for more accurate insurance estimates •Implemented inventory supply system, purchased all office supplies, resulted in decreased overhead •Online referral submission •Answer multi-line phone system

•Resolved multiple claim issues from file origination through to payment reconciliation •Self-taught medical claim knowledge and submission while coordinating with dental •Treatment planning presentation with signed agreements •Electronic and manual filing and document management, with demonstrated concern for completeness and accuracy