Ajay Sharma: Consultant at Salesforce Marketing Cloud in Capgemini in Mumbai

Navi Mumbai (May 2018 - till date) (One Year and two months) Designation: Consultant at Salesforce Marketing Cloud in Capgemini.

Project: Taxi Service Provider (Uber) using Salesforce Marketing Cloud Methodologies: AmpScript, Automation studio, Email Studio, Journey Builder. • Worked in B2B business for a large taxi service provider. • Worked on Exact target tool and emails on client based templates. • Content Builder as well as in Classic Builder of Marketing Cloud using different templates, Dynamic Content, images, AMP Script, personalised string. • Read and updated the AMP Script. I have also used Filter such as Data Filter and Standard Filter to get the exact data and customized rows as per client requirement from Sending Data Extension. • Worked on Reporting part to check whether any emails are hard bounce or soft bounce to any of Subscriber after Campaign is live. • And I have set up triggered as well as scheduled automations as test journeys in Journey Builder. • Apart from this I have also worked on QA in exact target tool in SFMC platform. Project: OOSD (Project Management, CMS (Content Developer)) Responsibilities: Launch product for client, handle critical data such as pricing, Managing the entire linguist, developing the pages in defined SLA's, co-ordination with clients and internal teams. - Project Co-ordinator working with various project and also handling the project By interaction with customer, giving proper information about the project and also proper timeline to complete the project with the best quality as per the requirement. • Content Updating, deleting also creating the pages by using HTML5, CSS3, JavaScript and Jquery in CMS. • To reduce the time of the page on browses we have also removed the unused code from the portal which reduced the time while processing on browser. • Leading IT Operation team in terms of major project. • Coordinate and collaborate with various internal and external stakeholders. • Fetch the data related to portal visits, traffic, page load, etc using Omniture tool.

Project Name: CRM Data Migration Technology: C#, SQL Server 2005/2008, 2012 Role: • Debugging, Bug fixing and enhancement in CRM data migration tool. • Providing support to QA team in performing migration. • Writing SQL queries and fixing data related issues in a source CRM system. • Creating SSIS packages for custom migration in order to read data from source CRM system. • Performing Custom CRM migration and doing developer testing by comparing Source and Target CRM system. • Provide day to day support, including trouble shooting and Problem resolution. • Understanding the functionality of CRM systems. • Client interaction through email and phone call. Project Name: CRM Integration Technology: C#, JavaScript, SQL Server 2005/2008 Role: • Debugging, Bug fixing and enhancement in integration products. • Understanding the functionality CRM systems. • Actively involved in client communication through email and phone call.

Technology: ABAP Role: • Developing an Application of Customer wise sales data using Screen Painter and Menu Painter in ABAP. • Modifying an existing Application in ABAP by adding reference of another Application. • Creating New Tables in Database by using Domain and Data Element tool in ABAP Workbench. • Debugging Program with ABAP Debugger to find out the Error in ABAP Program And correct the error at runtime. • Writing Program Flow Logic, Test Cases and Design the Flow Chart for Report and Application developed in ABAP. CURRICULUM PROJECT: • We have developed a project entitled for Niit as "Call Center Project". COURSE: GNIIT from NIIT Institute (Thane).