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Editor / Social Media Manager

Top Management

I have a solid background in sales, marketing, buying and customer service - predominantly within the Actions Sports industry. 

My current position (in tandem with my position at Zazzle.com) as a contributing editor and social media manager for Stashedboxes.com, have sharpened my social media and writing skills even further.

• Independent sales/marketing contractor for ASF Distribution - skateboard OEM manufacturer with over 200 accounts.

• Solely built account base, market share and sales with Bay Skateboards, a skateboarding company started in 2008.

• Supported and grew sales with key accounts. 

• Maximized brand presence and awareness through marketing events, trade shows, POS

I am a staff editor for StashedBoxes.com and am responsible for delivering timely and accurate write-ups.

I also am spear-heading our product review's and am the direct liaison between the website and the Nike Action brand Public Relations department.

As social media manager for the website, I post unique content that will attract more followers. I have also implemented mini-contests that allow for more interaction between our followers.

- Responsible for coordinating highly visible work orders and requests between multiple functions of the organization both internal and external

- Assisted with issuing and reviewing orders to ensure quality and completeness; this is including but not limited to inspecting orders, reviewing product specifications, image quality, and image placement based on departmental standards

- Processed returned merchandise and work order forms into applicable processes; organizing work forms, validating returns for Customer Support inquiries

Manufacturing Planner

- Consistently exceeded daily targets for incident or call volume, typically performing at more than double the team average

- Handled escalated phone calls with irate customers in a professional and understanding manner

- Instrumental in driving process, policy and resource management as part of "CSTech" administrative team

Customer Service Rep / CRM Junior Administrator / CSTECH

- Territories responsible for included Washington, Oregon, California, and Florida

- Managed 40-50 accounts at a time

- Maintained customer relations by responding to emails and phone calls in a timely manner

- Established new accounts through cold calling and generated leads through industry mailing lists and networking

- Responsible for familiarizing customers with ordering process Sample orders, art submission and lead times for manufacturing.

- Grew customer relations through attending client functions such as contests, art shows and demo’s

- Ensured clients received orders in a timely fashion

- Followed up with accounting and shipping departments to ensure timely payment and delivery of orders

- Assisted with processes for retention marketing Attend tradeshows, such as Nor-Cal and Agenda

Northern California Outside Sales Rep / Road Rep

Find out detailed information about Albert Hernandez, Editor / Social Media Manager in San Jose, CA

Albert Hernandez: Editor / Social Media Manager in San Jose, CA

Albert Hernandez

San Jose State University