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SIGNATURE FLIGHT SUPPORT, Line Service Technician

Customer Service & Support

?	-Productive. Driven to accomplish various tasks on time or ahead of schedule.
?	-Systematic and organized.Trained and signed off on most all functions of a ramp agent.
?	-Skilled in proper fueling and servicing of GA aircraft.
?	-Friendly Associate adept at working in diverse, Fast paced and customer service environments.

?  Lead a team of ground support technicians to complete our daily operations.
?  Responsible for monthly inspections of eye wash stations and fuel farm recovery tanks.
?  Daily face to face interactions with pilots and customers when resolving issues and/or complaints.
?  Work with a high volume of passengers and pilots on day to day basis.
?  Over 3000 safe aircraft tows completed.
?  Receive fuel loads from various plants.
?  Perform the proper testing of fuel before accepting/rejecting a fuel loads.
?  Trained in basic QC of fuel and fuel farm equipment.
?  Work closely with a team of qualified line techs to complete daily operations.
?  Perform various aircraft services i.e., Lavatories, Potables, Oil services, TKS, Fueling, etc.
?  Temp lead when needed on both east or west side bases.
?  Proficient in both opening and closing procedures of the base.
?  Handle the needs of based tenants at the west side hangar complex.
?  Train new employees on all functions of ramp operations.

?	Entered numerical data into databases in a timely and accurate manner.
?	Scanned documentation and entered into the database.
?	Obtained scanned records and uploaded them into the database.
?	Produced monthly reports using Excel spreadsheets.
?	Added new material to file records and created new records.
?	Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
?	Submitted orders for mortgage lenders to the 3 main credit bureaus.
?	Dealt with consumer disputes regarding erroneous reporting of information from creditors to the bureaus.
?	Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
?	Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on
the spot.
?   Learned, referenced and applied product knowledge information.

Data Entry Representative/Operations

Find out detailed information about Alex Barnes, SIGNATURE FLIGHT SUPPORT, Line Service Technician in Costa Mesa, CA

Alex Barnes: SIGNATURE FLIGHT SUPPORT, Line Service Technician in Costa Mesa, CA

Alex Barnes

Orange Coast College