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Guest Experience Representative

Other Services

Alex earned a Bachelors degree in Organizational Leadership from Fresno Pacific University, and earned an extended Certificate in Marketing Management.  Alex is skilled in presentation, communication, graphic design, digital marketing and marketing strategy.

• Interacted with all levels of the organization, and provided service recovery, while maintaining appropriate response time.
• Composed responses to Guests’ comments, pertaining to complex Parks & Resorts issues, via phone, mail and e-mail, while delivering world class Guest Service, recovering the magic, and building brand loyalty one Guest at time.

• Provided services in graphic design and marketing to manage ad campaigns, SEO, social platforms, direct marketing tactics, and sales.
• Utilized Google Analytics to implement PPC & PPI ad campaigns, and improved website “new visitor” traffic upwards of 25%.
• Increased awareness of company brand through crowdsourcing marketing strategies and 3rd party partnerships to target the primary customer base.

Marketing Consultant

• Acquired contract renewals through direct marketing and local travel affiliate partnerships.
• Increased attendance through effective marketing strategies targeting young families, youth
activities, community sports, and tourist centers.

Community Relations Intern

• Followed methodology in engaging Guests to collect data in field research and to regularly meet predetermined stratified data allotments.

Guest Research Specialist

• Improved training programs and knowledge tracking using Microsoft® Excel.
• Promoted to Parade Support Trainer.
• Recognized as “Spotlight Cast Member” for the month of June 2013.

Parades & Show Support

• Regularly performed public speaking of safety spiels and Guest information.
• Successfully completed the Disney College Program.

Parking Operations Host

Find out detailed information about Alex Gaskins, Guest Experience Representative in Anaheim, CA

Alex Gaskins: Guest Experience Representative in Anaheim, CA

Alex Gaskins

College of the Sequoias

Fresno Pacific University