Field Service Representative

Other Services

High-achieving Field Service Rep offering an extensive background in customer service, sales, client
relations, reporting, and visual merchandising. Self-directed and self-motivated team player who also
works well independently. Focused on creating value for customers and product longevity for product
manufacturers.

Develop strategies to create, maintain, and further relationships with retail dealers on behalf of YETI.
Create high-level reports to communicate the temperament and trends in the region and market.
Manage more than 70 accounts in a 150-mile radius, making quarterly and monthly visits to each
account. Aide in the creation and execution of visual merchandising campaigns on behalf of YETI. Plan and execute clinics, side-by-side selling, and retail event support to bolster sales. Acts as a liaison to foster
a better relationship between the account and Territory Sales Manager/Inside Sales Team. Elevated
visual merchandising standards within outdoor, farm/ranch, and hardware industries.Increased overall
brand space for YETI in all dealers serviced.

Responsible for preparing store for opening. Ensured engagement of all staff on daily metrics including
membership conversion, hourly sales, and average order value. Led stocking, visual, and sales teams.
Replenished floor stock and processed shipments to ensure product availability for customers. Created
visually appealing and effective displays for the entire store. Built customer confidence by actively
listening to their concerns and giving appropriate advice. Processed all sales transactions accurately and in a timely fashion

Sales Lead

Executed cash transactions quickly and accurately. Built attractive holiday and seasonal displays. Safely
used knives, compactors, pallet jack, and hand trucks. Served shoppers in a prompt, courteous, and friendly manner. Evaluated department conditions and operations to determine strengths and areas for
improvement. Section leader of frozen and grocery departments. Praised by management for being a fast and efficient worker, requiring little supervision. Provided unparalleled customer service.

Crew Member

Unloaded, picked, staged and loaded products for shipping. Received incoming shipments and reviewed contents against purchase order for accuracy. Operated powered lift trucks, floor sweepers,
pallet jacks, and forklifts safely, with a 0% incident rate.

Technical Assistant Shipping & Receiving

Delivered excellent customer service by greeting and assisting each customer. Addressed customer
inquiries. Maintained knowledge of current promotions, policies, and security practices. Recommended
merchandise based on customer needs. Resolved complaints. Opened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were
received. Reorganized the sales floor to meet company demands. Facilitated trainings to all employees

Team Lead

Find out detailed information about Alex Knight, Field Service Representative in Brookfield, IL

Alex Knight: Field Service Representative in Brookfield, IL

Alex Knight

College of DuPage