Alex Knight: Field Service Representative in Brookfield, IL

Develop strategies to create, maintain, and further relationships with retail dealers on behalf of YETI. Create high-level reports to communicate the temperament and trends in the region and market. Manage more than 70 accounts in a 150-mile radius, making quarterly and monthly visits to each account. Aide in the creation and execution of visual merchandising campaigns on behalf of YETI. Plan and execute clinics, side-by-side selling, and retail event support to bolster sales. Acts as a liaison to foster a better relationship between the account and Territory Sales Manager/Inside Sales Team. Elevated visual merchandising standards within outdoor, farm/ranch, and hardware industries.Increased overall brand space for YETI in all dealers serviced.

Responsible for preparing store for opening. Ensured engagement of all staff on daily metrics including membership conversion, hourly sales, and average order value. Led stocking, visual, and sales teams. Replenished floor stock and processed shipments to ensure product availability for customers. Created visually appealing and effective displays for the entire store. Built customer confidence by actively listening to their concerns and giving appropriate advice. Processed all sales transactions accurately and in a timely fashion

Executed cash transactions quickly and accurately. Built attractive holiday and seasonal displays. Safely used knives, compactors, pallet jack, and hand trucks. Served shoppers in a prompt, courteous, and friendly manner. Evaluated department conditions and operations to determine strengths and areas for improvement. Section leader of frozen and grocery departments. Praised by management for being a fast and efficient worker, requiring little supervision. Provided unparalleled customer service.

Unloaded, picked, staged and loaded products for shipping. Received incoming shipments and reviewed contents against purchase order for accuracy. Operated powered lift trucks, floor sweepers, pallet jacks, and forklifts safely, with a 0% incident rate.