Alex Monseur: Regulatory affairs coordinator in Wilmington, North Carolina

* Manages and optimizes clients' accounts using multiple SaaS products * Acquires new clients through proactive outreach and strengthens acquired relationships through follow up appointments * Builds and deepens client relationships by uncovering their financial needs and recommending products, services, and solutions that best fit them * Maintains an average client satisfaction rating of 9.4

* Exercised customer obsession techniques resulting in superlative customer experience recognition * Accelerated profitable growth by expanding customers' exposure on select products in the store * Coordinated with other areas of the team (ie. Geek Squad) to enhance customer experience

* Directly facilitated revenue growth and customer retention * Advised customers on various products and provided recommendations based on their personal dietary needs * Cultivated customer relationships through positive and authentic interaction